LaPorsha Braxton
Tempe,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Store Attendant
Walmart
06.2023 - Current
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experiences.
Account Specialist
JP Morgan Chase
04.2020 - 06.2023
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex account issues, restoring client confidence and preserving business relationships.
- Recorded accurate and efficient records in customer database.
Collection Agent
Regional Acceptance Corporation
01.2018 - 01.2020
- Managed collections process for delinquent accounts, ensuring compliance with company policies.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Processed customer payments and adjustments accurately and efficiently.
Customer Care Service Representative
LogistiCare
08.2015 - 11.2017
- Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
- Utilized CRM software effectively to update customer information, track interactions, and manage cases.
- Provided training and support to new representatives, fostering a knowledge-sharing environment.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
Education
High School Diploma - General studies
CAREER SUCCESS HIGH SCHOOL
Phoenix, AZ10.2011
Certificate - CNA
Brooklyn College
Phoenix, AZ10-2011
Skills
- Skilled multitasker
- Account management
- Microsoft outlook, word, and Excel
- Effective workflow management
- Strategic planning
- Team building
- Financial analysis
- Customer service
- Payment processing
Timeline
Store Attendant
Walmart
06.2023 - Current
Account Specialist
JP Morgan Chase
04.2020 - 06.2023
Collection Agent
Regional Acceptance Corporation
01.2018 - 01.2020
Customer Care Service Representative
LogistiCare
08.2015 - 11.2017
Certificate - CNA
Brooklyn College
High School Diploma - General studies
CAREER SUCCESS HIGH SCHOOL
Education
other