Open To Work
Laporsha Frazier
Dallas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
3
3
Certifications
5
5
Years of combat experience
Work History
BDM - Inside Sales
Applied Technical Services, Inc
Atlanta, GA
10.2024 - 02.2026
- Developed and maintained customer relationships to support retention and satisfaction initiatives.
- Coordinated product demonstrations and presentations for potential customers to drive engagement.
- Mentored junior staff on best practices in sales support and customer interaction techniques.
- Managed complex pricing structures accurately while preparing quotes for potential clients.
- Proactively identified opportunities for cross-selling or bundling products based on client needs.
- Increased revenue with upselling techniques and thorough knowledge of product offerings.
- Implemented CRM tools effectively to manage accounts efficiently while maintaining optimal organization.
- Ensured compliance with company policies throughout the entire sales process from lead generation to fulfillment.
- Prepared and presented sales reports and customer profiles to upper management.
Technical Sales Support
Garratt-Callahan US
10.2022 - 10.2024
- Managed over 40 accounts, consistently achieving profit increase goals by executing targeted sales plans within competitive territories
- Developed and maintained strong relationships with key stakeholders, including plant and facility executives, to drive customer satisfaction and business growth
- Provided technical support to customers, identifying and resolving complex challenges, and escalating issues when necessary to ensure optimal system performance
- Conducted system analysis and interpreted data, delivering actionable recommendations to improve customer operations and ensure efficiency
- Actively promoted Garratt-Callahan innovations and technologies to foster long-term business relationships and secure repeat business
- Collaborated with customers to understand their business needs and recommend continuous improvement strategies that aligned with their goals
- Ensured customer operations were performing at optimal levels through regular evaluations and proactive problem-solving initiatives
Inside Sales Manager
Scientis US
03.2022 - 10.2022
- Managed the inside sales representatives team
- Set and tracked sales targets for our team in tandem with National Sales Manager
- Assisted in implementing improvements in the sales administration process
- Coordinated department projects to meet deadlines
- Reported on sales metrics and suggest improvements
- Prepared monthly, quarterly and annual sales forecasts
- Researched and discovered methods to increase customer engagement
- Liaised with Marketing and Product Development departments to ensure brand consistency and increase sales
- Hands on experience with CRM software and MS Excel
- In-depth understanding of the sales administration process
Customer Care + Sales Analyst
Iron Mountain
09.2021 - 03.2022
- Developed customer relationships to enhance loyalty and retention.
- Resolved complex customer inquiries through effective problem-solving techniques.
- Collaborated with sales team to identify cross-selling and upselling opportunities.
- Analyzed customer feedback to implement service improvements and drive satisfaction.
- Led initiatives to optimize workflows, resulting in reduced response times.
- Consistently exceeded performance targets by adopting a customer-centric approach to sales and support tasks.
- Participated in ongoing professional development programs to stay current with industry advancements and improve job knowledge, ultimately benefiting the company and its customers.
- Led by example, demonstrating a strong work ethic and commitment to the team''s success, resulting in increased overall performance levels.
Open Source Intelligence Analyst
CACI
Qatar
12.2016 - 01.2020
- Contributed to a critical mission supporting Operation Inherent Resolve by conducting comprehensive Open Source Intelligence (OSINT) research on media and social media on specific topics independently or as a part of a larger analytical effort focusing on current events and long-term trends that could impact the supported unit’s mission; as well as comparison of local and regional level media
- Performed all source intelligence analysis related to military actions, insurgent, terrorist groups activities, and threats to stability in Iraq, Syria and other geographic combatant command regions (22 countries total)
- Attended information, collaboration, and intelligence meetings including VTC/Telecons as required and prepared PowerPoint presentations
- Assisted with resolution on difficult and complex analytical problems by researching, developing and producing at the operational and strategic levels to leadership
- Provided OSINT support to target development nominations at the basic, intermediate, and advanced phases
- And more..
Education
BA - Web Design
Art Institute of Atlanta
Atlanta, GeorgiaAS - Military Intelligence
Cochise College
Sierra Vista, ArizonaSkills
- Proficient in team collaboration
- Data-driven decision-making
- Quantitative analysis skills
- Adaptable to new procedures
- Proficient in software applications and communication tools
- Strong performance in high-pressure situations
- Adept critical thinking skills, and dependable with strong work ethics
- Adept in cross-selling strategies with effective oral communication
- Skilled in conflict resolution with fast and effective communication
- Proficient in customer relationship management and needs assessments
- Exceeds in time management with attention to detail to tasks
Certification
- Certificate, OSINT Training Course (301) - 2019
- Course, Combat Lifesaver, United States Army - 2013
- Tactical Combat Casualty Care, United States Army - 2013
- Certificate, Combat Spurs, United States Army - 2013
- Certificate, Intelligence Analyst, United States Army - 2011
- Certificate, Basic Combat Training, United States Army - 2010
Thank you,
For your consideration!
Timeline
BDM - Inside Sales
Applied Technical Services, Inc
10.2024 - 02.2026
Technical Sales Support
Garratt-Callahan US
10.2022 - 10.2024
Inside Sales Manager
Scientis US
03.2022 - 10.2022
Customer Care + Sales Analyst
Iron Mountain
09.2021 - 03.2022
Open Source Intelligence Analyst
CACI
12.2016 - 01.2020
AS - Military Intelligence
Cochise College
BA - Web Design
Art Institute of Atlanta