Laporsha Thomas

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Assembled, sealed, and loaded packages into correct trucks.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.

• Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
• Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
• Collected, sorted, and disposed of garbage and recycling from production work areas.
• Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Supported warehouse operations with manual loading, unloading, and palletizing of packages.

• Moved pallets and packing material to designated vacant storage areas for operational safety.
• Maintained a safe work environment through proper handling of packages and equipment.
• Increased productivity by working collaboratively with team members to meet deadlines.
• Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.

• Maintained a clean and organized environment to ensure the well-being of children under care.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Played games, worked on puzzles, and read books to young children.
• Prepared healthy, age-appropriate snacks and meals.
• Communicated positively with children and guardians.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
• Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.