LAPORSHAY COLEMAN
Mobile,AL
Summary
With a combined 9 years of claims adjusting experience and over 15 years of customer service experience, I am a motivated claims adjuster who specializes in handling residential property claims. Skilled at applying creative approaches to solving complex claims. Committed to professional growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
WCCS
Statefarm Insurance
01.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Liability Claims Adjuster
Dynamic Claims Services
09.2023 - 09.2024
- Resolved disputes effectively through mediation efforts between involved parties as an alternative to litigation when possible; reducing costs associated with lengthy court proceedings.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Managed a caseload of complex liability claims, maintaining organization and meeting deadlines consistently.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Verified insurance claims and determined fair amount for settlement.
Property Desk Adjuster
Pacesetter Claims Service
02.2023 - 09.2023
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
File Review / QA
Pacesetter Claims Service
08.2022 - 02.2023
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Contributed to successful audits by consistently maintaining detailed documentation for each file reviewed.
Large Loss Adjuster
Pacesetter
08.2022 - 01.2023
- Handling claims for Citizens of Florida impacted from Hurricane Ian with a large scale of damage
- Coordinating with a variety of experts to ensure the magnitude of damages had been accurately assessed
- Arranging ALE for homeowners
- Responsible for documenting file in detail ensuring to cover all damage at the loss location
- Interpreted policy language accurately, ensuring appropriate coverage determination for each claim scenario.
- Performing a final review of the estimate confirming that it accurately reflects scope of damages
Desk Adjuster
Tower Hill
01.2022 - 12.2022
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility, reviewed policies, wrote letters, issued payments, handled supplements
Desk Adjuster / File Review
Pacesetter
01.2021 - 12.2022
- My key responsibilities were to handle homeowner claims, verifying damages and finding coverage
- Communicating with homeowners to document a thorough assessment of damages and in some cases confirm if ALE is needed
- Communication with contractors, Public Adjusters, Agents and in some cases lawyers
- I would perform a final file review insuring that the estimate is written within guidelines, photos have been organized and labeled, measurements are aligned with hover or eagle view, payments have been issued under correct coverages within policy limits and the correct deductible has been applied
- Providing a detailed report of what corrections are needed to the field/desk adjuster on the estimate or in the claim
- And in some cases, making changes to the estimate myself and properly documenting file breaking down the correction
- Skills Used: estimate writing, negotiating, file review
- Letter writing: denials, payments letters, contact letters, partial payments etc
File Review / Adjuster
One Call Claims
01.2021 - 12.2021
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility, reviewed policies, wrote letters, issued payments, handled supplements
Large Loss Adjuster / File Review
Pilot Catastrophe Services
01.2019 - 12.2020
- My key responsibilities were to handle homeowner claims, verifying damages and finding coverage
- Worked with engineers
- I would perform a final file review insuring that the estimate is written within guidelines, photos have been organized and labeled, measurements are aligned with hover or eagle view, payments have been issued under correct coverages within policy limits and the correct deductible has been applied
- Providing a detailed report of what corrections are needed to the field/desk adjuster on the estimate or in the claim
- And in some cases, making changes to the estimate myself and properly documenting file breaking down the correction
- Skills Used: estimate writing, negotiating, file review
- Letter writing: denials, payments letters, contact letters, partial payments etc
Virtual / Fast Track Desk Adjusting
Pilot Catastrophe Services
08.2017 - 12.2018
- Virtual Desk Adjusting to fast-track claims, turn around 24-48 hours
- Virtually walked with Homeowners through software that allowed me to virtually photograph the home and damages to the home to create a scope of repairs.
- Addressing any supplements from the contractors, reviewing itemized estimates and revising my scope as needed
- Writing an estimate from what damages can be seen in photos provided by the Homeowner or Contractor
- The purpose of this was to streamline a large quantity of claims to assist the homeowners as quickly as possible.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Negotiated favorable settlements as required
Claims Processor
Pilot CMS
08.2014 - 12.2017
- Customer service representative
- FNOL
- Skills: Data Entry, Typing, Communication, Admin
Education
Associate of Applied Science -
Faulkner University
Montgomery, AL05.2016
Skills
- File Review Experience
- Large Loss Adjuster - largest claim worked over $500K
- Fast Track Adjusting
- Policy Reading
- Problem solving/ Decision making
- Negotiation
- Letter Writing
- Estimate Writing
- Microsoft Office Programs
- Claims Investigation
- Coverage Evaluation
- Damage Assessment
- Settlement Determination
- Payment Processing
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Certification
- LCPIC certified
- TWIA certified
- NFIP Registered
- Home State - TX 233464
- Florida - W429261
- Louisiana - 812878
- North Carolina 18538952
- Georgia 3360691
- Arizona 18538952
- Mississippi 10696630
- FCN # 0070010393
CARRIERS
- Citizens
- State Farm
- Liberty Mutual
- Progressive
- Nationwide
- Fed Nat
- Maison
- USAA
- SECCC
- Peoples Trust
- Tower Hill
- American Integrity
- American Family
SYSTEMS KNOWLEDGE
- Guidewire
- Sharepoint
- Symbility
- ImageRight
- XactWare Programs: Xactimate/XactAnalysis/Sketch/XactContents
- Microsoft Office Programs: Word/Excel
Timeline
WCCS
Statefarm Insurance
01.2024 - 03.2025
Liability Claims Adjuster
Dynamic Claims Services
09.2023 - 09.2024
Property Desk Adjuster
Pacesetter Claims Service
02.2023 - 09.2023
File Review / QA
Pacesetter Claims Service
08.2022 - 02.2023
Large Loss Adjuster
Pacesetter
08.2022 - 01.2023
Desk Adjuster
Tower Hill
01.2022 - 12.2022
Desk Adjuster / File Review
Pacesetter
01.2021 - 12.2022
File Review / Adjuster
One Call Claims
01.2021 - 12.2021
Large Loss Adjuster / File Review
Pilot Catastrophe Services
01.2019 - 12.2020
Virtual / Fast Track Desk Adjusting
Pilot Catastrophe Services
08.2017 - 12.2018
Claims Processor
Pilot CMS
08.2014 - 12.2017
Associate of Applied Science -
Faulkner University
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