Kasey-Ann Bennett
Palm Bay,FL
Summary
Customer-oriented Property Claims Adjuster with proficiency in evaluating losses and interpreting federal regulations and laws. Adept at carefully reviewing claim information to avert fraudulent claims. Experience coordinating with other adjusters and professionals to assess damages.
Overview
8
8
years of professional experience
Work History
Claims Specialist, WCCS Deployed
State Farm
10.2021 - Current
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Scoped and photographed properties for defects and damage.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Analyzed information gathered by investigation and reported findings and recommendations.
Pharmacy Help Desk Representative
Prime Therapeutics
Orlando, FL
11.2018 - 10.2021
- I am proud to say, I help people get the medicine they need to feel better and live well.
- Delivered excellent customer service, resulting in consistent member satisfaction.
- Met all member call guidelines including service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Smart Home Expert
Vivint Smart Home
Orlando, FL
01.2018 - 11.2018
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Customer Service Specialist
Convey Health Solutions
Fort Pierce , FL
04.2017 - 01.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Increased efficiency and team productivity by promoting operational best practices.
Freight Associate
The Home Depot
Port St Lucie, FL
02.2016 - 04.2017
- Scanned all incoming merchandise to identify damaged or inconsistent products.
- Organized products to streamline packing procedures.
- Communicated proactively with customers to meet deadlines and minimize escalations.
- Signed off on and completed paperwork for incoming shipments.
Education
Bachelor of Science - Finance
University of Central Florida
Orlando, FL06.2021
Associate of Science - Business Administration
Valencia College
Orlando, FL07.2019
Technical Certificate - Business Management
Valencia College
Orlando, FL07.2019
High School Diploma -
Dinthill Technical High School
St. Catherine, Jamaica06.2011
Skills
- Policy investigations
- Valuation knowledge
- Claims
- Benefits review
- Insurance policy coverage knowledge
- Hail and wind damage specialist
- Interior water damage background
- Negotiation and mediation skills
- Verbal and Written Communication
- Proficiency in MS Office applications, particularly Excel, Word and PowerPoint
- Recordkeeping strengths
- Strategic and financial planning
- Financial analysis and reporting
- Budget forecasting
- Report preparation
- Training development aptitude
- Account management
- Organization and Time management
- Critical thinking
- Conflict resolution
- Damage itemization
Timeline
Claims Specialist, WCCS Deployed
State Farm
10.2021 - Current
Pharmacy Help Desk Representative
Prime Therapeutics
11.2018 - 10.2021
Smart Home Expert
Vivint Smart Home
01.2018 - 11.2018
Customer Service Specialist
Convey Health Solutions
04.2017 - 01.2018
Freight Associate
The Home Depot
02.2016 - 04.2017
Bachelor of Science - Finance
University of Central Florida
Associate of Science - Business Administration
Valencia College
Technical Certificate - Business Management
Valencia College
High School Diploma -
Dinthill Technical High School
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