Ashly Knapp
Mountain Home,ID
Summary
Dynamic and results-driven Catastrophe Claims Manager with extensive experience at State Farm. Expert in claims management and loss assessment, I excel in training teams and resolving complex issues. Proven leadership and communication skills enhance operational efficiency and customer satisfaction, ensuring compliance with industry regulations and standards.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Catastrophe Claims Manager - WCCS Deployed
State Farm
Mountain Home
09.2024 - Current
- Supported claim handlers through daily case reviews and guidance.
- Assigned claims queues based on priority and staffing needs.
- Trained staff on claims procedures, systems, and service standards.
- Checked claim files for accuracy, completeness, and policy compliance.
- Coordinated escalated claim issues with adjusters and customers.
Catastrophe Claims Adjuster
State Farm
Harker Heights, TX
07.2022 - 09.2024
- Supported catastrophe property damage inspections for State Farm claim adjustments.
- Recorded field observations and damage photos in State Farm systems.
- Built repair estimates using State Farm approved claim tools.
- Answered claim status updates and coverage questions for State Farm customers.
- Worked with contractors and vendors on State Farm property losses.
- Reviewed weather damage reports and sorted catastrophe claims by priority.
Personal Injury Protection Adjuster
Safe Auto Insurance
Harker Heights, Texas
08.2021 - 06.2022
- Reviewed personal injury protection claims for Safe Auto Insurance policy coverage
- Applied state no-fault regulations to personal injury protection claims
- Communicated with insureds, providers, and attorneys about claim status
- Documented claim activity and correspondence in Safe Auto Insurance systems
Auto Claims Adjuster
Progressive Insurance
Austin, Texas
02.2017 - 01.2018
- Reviewed auto claim files against Progressive systems and policy guidelines.
- Collected claim details from customers, witnesses, and repair shops.
- Communicated claim status and next steps in clear, customer-friendly updates.
- Supported settlement discussions with claimants and repair facilities.
- Worked with appraisers, attorneys, and medical providers throughout claim handling.
Aerographer’s Mate
U.S. Navy Active Duty
2015 - 2015
- Prepared daily forecasts using radar, satellite, and model guidance.
- Analyzed atmospheric data to track storms and changing weather patterns.
- Analyzed and recorded data from worldwide satellites, weather stations, radars, and remote sensors.
Education
CPCU - Insurance
The Institutes
01-2027
High School Diploma -
Harker Heights High School
Harker Heights, TXSkills
- Claims management
- Claims Experience
- Xactimate software
- Claims Software
- Loss Assessment
- Problem solving
- Leadership
- Conflict resolution
- Communication
- Insurance claims
- Policy analysis
- Coverage evaluation
- Claims investigation
- Loss assessment
- Regulatory compliance
Certification
Property and Casualty Adjusters License's:18798786
3001282284
W740597 2024
DOI-1131555
932128
2752456
3663255
530823
3001282180
3001282184
3001282284
W740597 2024
DOI-1131555
932128
2752456
3663255
530823
3001282180
3001282184
Timeline
Catastrophe Claims Manager - WCCS Deployed
State Farm
09.2024 - Current
Catastrophe Claims Adjuster
State Farm
07.2022 - 09.2024
Personal Injury Protection Adjuster
Safe Auto Insurance
08.2021 - 06.2022
Auto Claims Adjuster
Progressive Insurance
02.2017 - 01.2018
Aerographer’s Mate
U.S. Navy Active Duty
2015 - 2015
CPCU - Insurance
The Institutes
High School Diploma -
Harker Heights High School