Justis Westfall
Homosassa
Summary
Leading claims specialist with a strong focus on compliance standards, results, and efficient claims dispute resolution. Proven ability to efficiently work a high volume of claims, while enhancing policyholder satisfaction, and mentoring peers. Consistently leading teams on deployments for claims closed efficiently within expected cycle time.
Overview
5
5
years of professional experience
Work History
WCCS Deployed Claims Specialist
State Farm
Homosassa
03.2023 - Current
- Processed high volumes of property and casualty insurance claims efficiently and accurately.
- Collaborated with internal teams to resolve claim disputes and enhance customer satisfaction.
- Utilized claims management software to streamline workflows and improve processing times.
- Analyzed claims submissions to ensure compliance with policy guidelines and accuracy standards.
- Regularly review policy language to determine coverage in relation to each loss and state, along with
jurisdictional information to be sure each claim is handled properly. - Create engaging and informative presentations to provide knowledge and in-depth understanding of
current topics within the company and specific deployments. - Draft, edit and disperse letters along with SHU specific response letters to customers, public adjusters and attorneys.
Power Lines Damage Claims Handler
J&R Adjustment Company
Plymouth, MN
03.2021 - 03.2023
- Analyzed claim documentation for accuracy and completeness, reducing processing errors.
- Coordinated communication between clients, adjusters, and legal teams to facilitate efficient resolutions.
- Managed claims processing and review to ensure compliance with company policies.
- Mentored junior claims handlers on best practices and effective claims management techniques.
Education
Bachelor of Arts - Music Technology
George Mason University
Fairfax, VA12-2017
Skills
- Claims Processing
- Xactimate
- Fraud Detection
- Subrogation
- Coverage Analysis
- Dispute Resolution
- Compliance Standards
- Litigation
- Cycle Time
- ECMS
- Training
- Collaboration with peers, third party adjusters, public adjusters, management, policy holders, and agents
Accomplishments
I regularly lead my deployed teams with claims closed efficiently during expected cycle time on nearly every deployment during my time as a WCCS claims specialist.
I have received compensation many times as acknowledgement from management for my performance, policy holder satisfaction, and agent satisfaction.
I lead team huddles, taking on management role of accurately assessing progress and areas of struggle within my team.
I accomplished working pre-litigation and from that became very confident in my ability to write quality letters.
I am consistently relied on to handle large and complex claim volumes.
I was offered the TWA training position in 2025-2026, where I went on field deployments to assist new to role claim handlers in grasping the needed skills and workflow to handle
claims to the best of their ability. I am capable of working with claims specialists virtually, in person and in the field to upskill the work force and help provide customers, agents and management with positive interactions. I created motivation to settle claims on site to reduce turn around time and provide accurate/efficient estimates and results for customers. I developed proximity assist knowledge to help claim specialists work through coverage questions and coverage specific issues that may arise while working these claims.
I am currently in a development group to prepare for the role of a deployed claims team manager.
Timeline
WCCS Deployed Claims Specialist
State Farm
03.2023 - Current
Power Lines Damage Claims Handler
J&R Adjustment Company
03.2021 - 03.2023
Bachelor of Arts - Music Technology
George Mason University