Andrew Huff
Arlington,TX
Summary
Dynamic and results-driven Team Manager with over 15 years of experience in the insurance industry and 20 years in construction. Renowned for exceptional problem-solving abilities and a commitment to enhancing customer satisfaction, leveraging a diverse skill set to foster the growth and productivity of Claim Specialists. A creative thinker who promotes a respectful and collaborative environment among team members and leadership, consistently striving for excellence and encouraging continuous improvement. Recognized as a dedicated team player with strong leadership skills, driving success through motivation and support for all team members.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deployed Team Manager
State Farm Insurance Inc
05.2024 - Current
- Led cross-functional teams to enhance customer service initiatives and improve client satisfaction ratings.
- Streamlined internal processes, resulting in improved workflow and reduced turnaround times for claims processing.
- Facilitated regular team meetings to review performance feedback, promote accountability, and share best practices.
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Implemented performance metrics to monitor team productivity and drive continuous improvement efforts.
Learning Facilitator
State Farm
06.2019 - 05.2024
- Prepare and facilitate new to role training and workshops
- Provide training to new and old claim specialist thru classes and study halls
- Provide support, training and updates as a Liaison for all of Oklahoma, West Kansas and South Kansas: as well as backup for North Carolina and Virginia
- Collaborated with colleagues to develop curricula that meets the needs of diverse learners.
- Adapted lesson plans to accommodate different learning styles while maintaining high standards of excellence in instruction.
Fire Claim Specialist
State Farm
01.2018 - 06.2019
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues
- Documented all information gathered field and uploaded data to company database for efficient processing using ECS and Xactimate.
Claim Specialist- Deployed
State Farm
12.2015 - 01.2018
- Demonstrated ability to effectively communicate with providers regarding coverage information and payment issues.
- Developed expertise in insurance regulations, claim processing guidelines and best practices.
- Analyzed provider estimates to identify potential discrepancies between estimate and actual payments made.
Fire Claim Specialist- Deployed
State Farm
09.2014 - 12.2015
- Reviewed completed files prior to submission for accuracy and completeness.
- Assessed and evaluated fire-related property damage claims to determine coverage and liability.
- Communicated effectively with internal departments and external customers regarding claim status updates.
CCS Castrophe Claim Specialist
State Farm
07.2012 - 09.2014
- Analyzed provider contracts to identify potential discrepancies between contract terms and actual payments made.
- Demonstrated ability to effectively communicate with providers regarding coverage information and payment issues.
- Evaluated existing processes for accuracy, efficiency and cost effectiveness.
- Conducted research on complex claims inquiries to ensure accurate resolution of customer complaints.
- Provided training on proper claim filing procedures for staff members.
Education
Master of Business Administration (M.B.A.) - Business Administration
Concordia University
Delaware02.2024
BBA - Business
Concordia University
Delaware07-2016
Skills
- Group and individual instruction
- Policy implementation
- Personal, casualty and property loss
- Hail and wind damage assessment
- Policy Investigations
- Insurance Policy Coverage Knowledge
- Fire claims specialist
- Providing Feedback
- Company Policy Compliance
- Team Communication
- Positive Interactions
- Team Teaching and Collaboration
- Influencing skills
- Customer focus
- Performance coaching
- Operational excellence
- Employee engagement
- Team leadership
- Teamwork and collaboration
- Problem resolution
- Employee coaching and mentoring
- Time management
- Computer skills
- Decision-making
- Problem-solving
- Excellent communication
Certification
- AIC
- AINS
- Texas Adjuster License
- Connecticut Adjuster License
- Delaware Adjuster License
- Florida Adjuster License
- Georgia Adjuster License
- Kentucky Adjuster License
- Louisiana Adjuster License
- North Carolina Adjuster License
- New Hampshire Adjuster License
- New Mexico Adjuster License
- Oklahoma Adjuster License
Personal Information
Title: Learning Facilitator
Timeline
Deployed Team Manager
State Farm Insurance Inc
05.2024 - Current
Learning Facilitator
State Farm
06.2019 - 05.2024
Fire Claim Specialist
State Farm
01.2018 - 06.2019
Claim Specialist- Deployed
State Farm
12.2015 - 01.2018
Fire Claim Specialist- Deployed
State Farm
09.2014 - 12.2015
CCS Castrophe Claim Specialist
State Farm
07.2012 - 09.2014
Master of Business Administration (M.B.A.) - Business Administration
Concordia University
BBA - Business
Concordia University