Kelli Boone
Newport News,VA
Summary
Proven leader in training and development within several agencies settings, adept at boosting employee engagement and productivity through innovative training programs and effective mentorship. Excels in public speaking and creative problem-solving, ensuring high-quality, personalized learning experiences that align with organizational goals.
Overview
15
15
years of professional experience
Work History
DSP Trainer/Team Manager
Hope House Foundation
Norfolk, VA
06.2022 - 07.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Increased employee competency with creation of targeted skill development paths.
- Boosted training session effectiveness with integration of multimedia tools.
- Elevated participant engagement by developing interactive training modules.
- Facilitated workshops on advanced communication skills, significantly improving team collaboration.
- Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
- Enhanced training accessibility, converting traditional materials into e-learning formats.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Revolutionized safety training, significantly reducing workplace accidents.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Streamlined onboarding process, reducing new hire ramp-up time.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Implemented gamification techniques in training sessions, boosting learner engagement and participation.
- Provided coaching and mentoring to employees.
- Pioneered mentorship program, fostering professional growth and development.
- Trained and mentored 10- 25 new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed job-specific competencies and performance standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Built and maintained professional relationships with vendors and suppliers.
- Developed lesson plans, instructional materials and written practice tests for support plans and person centered training courses.
- Developed and implemented successful onboarding program.
- Created and oversaw safety and risk assessment training programs for operations.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Wrote training manuals for employees and positions according to strict company guidelines and protocols.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring and staff retention.
- Designed and delivered web-based, self-directed learning materials.
- Worked with vendors to customize courseware to accommodate business needs.
- Used programs to design training for employees and increase company retention and productivity rates.
Service Coordinator
Hope House Foundation
Norfolk, VA
01.2012 - 06.2022
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Streamlined service coordination processes for improved team productivity and response times.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
- Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
- Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Organized training sessions for staff, raising quality of customer service provided.
- Streamlined communication between service departments, ensuring timely updates and reducing errors.
- Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Activity Leader/DSP
FACE Community Services
Chesapeake, VA
03.2010 - 06.2012
- Ensured timely setup of equipment and spaces, facilitating smooth transitions between daily activities.
- Developed a more efficient activity schedule, resulting in increased participant satisfaction.
- Promoted inclusivity through developing activities suitable for participants with varying abilities and backgrounds.
- Evaluated students by antecedent, behavior and consequence (ABC) analysis to redirect students with Autism.
- Assisted in implementing programs to meet needs of individuals with developmental disabilities.
- Maintained master calendar of events and organized volunteers.
- Coordinated special events, enhancing the overall activity program experience for participants.
- Contributed to budget planning processes by providing insight into necessary resources for successful program execution.
- Adapted quickly to unforeseen circumstances or challenges during activity sessions, demonstrating flexibility and problem-solving skills.
- Maintained accurate records of attendance, accidents or incidents, ensuring regulatory compliance at all times.
- Managed supplies inventory to ensure the availability of required materials for each activity session.
Direct Support Professional
Hope House Foundation
Norfolk, VA
08.2009 - 11.2010
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Facilitated community integration for clients, enriching their social networks and life experiences.
Education
RBT Certification - Registered Behavioral Technician
Florida Institute of Technology
Melbourne Beach, FLBachelor Of Science - Criminal Justice
Old Dominion University
Norfolk, VA05.2009
Bachelor Of Science - Sociology
Old Dominion University
Norfolk, VA05.2009
High School Diploma -
Bethel High School
Hampton, VA05.2003
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Group and individual instruction
- Training Needs Analysis
- Interpersonal Communication
- Materials Preparation
- Course Development
- Remote Learning
- First Aid/CPR Certification
- Dietary planning
- Attention to Detail
- Decision-Making
- Critical Thinking
- Clear Communication
- Quality Assurance
- Documentation and Recordkeeping
- Compliance Training
- Training Program Development
- Job Skill Building
- Team Exercises
- Data Entry
- Orientation and Onboarding
- Video Conferencing
- Conceptual and Relational MANDT Trained
- CPR First/Aide Certified
- Medication Administration Certified
- Positive Behavioral Support Facilitator Trained
- Virginia Waiver Management Systems Trained
- Person Centered Supports Training
- Relias Learning Systems Training
- DHDBS Supervisor Training
- Blood Bourne Pathogens Training
- Human Rights Training
- Autism Training
- CPaP/Catheter/ Ostomy Training
- Hoyer/Assistive Technology Training
- Tagg Pen Assistive Technology Training
- Lingraphics Assistive Technology Training
- Microsoft office suite
Timeline
DSP Trainer/Team Manager
Hope House Foundation
06.2022 - 07.2024
Service Coordinator
Hope House Foundation
01.2012 - 06.2022
Activity Leader/DSP
FACE Community Services
03.2010 - 06.2012
Direct Support Professional
Hope House Foundation
08.2009 - 11.2010
RBT Certification - Registered Behavioral Technician
Florida Institute of Technology
Bachelor Of Science - Criminal Justice
Old Dominion University
Bachelor Of Science - Sociology
Old Dominion University
High School Diploma -
Bethel High School