LaPortia Thomas
Lancaster,TX
Summary
Dynamic Rent Collection Account Manager with a proven track record at Pathlight Property Management, achieving a 97% collection rate. Skilled in client relations and problem-solving, I excel in developing strategies that enhance efficiency and minimize delinquency. My leadership in training initiatives has empowered teams to achieve outstanding financial performance.
Overview
9
9
years of professional experience
Work History
Rent Collection Account Manager
Pathlight Property Management
Plano, TX
06.2023 - 04.2025
- Oversee eviction procedures for 1000+ accounts across the states of GA and AR.
- Manage eviction hold accounts, addressing bankruptcies, litigations, maintenance concerns, and HAP accounts.
- Facilitate coordination between maintenance, renewals, HOA, and compliance teams to resolve financial issues.
- Develop strategies to enhance rent collection efficiency, minimize delinquency rates by over 10%, and maintain a collection rate of over 97%.
- Design and lead training and development initiatives for Account Managers & Rent Specialists, equipping them with the skills needed to enhance financial performance and customer interactions.
- Conduct performance evaluations to identify skill gaps, and provide targeted coaching for team improvement.
- -Collaborate with senior leadership to create change management strategies, ensuring seamless transitions in internal processes and technology implementations.
Retention Coordinator
Hudson Homes
Dallas, TX
04.2020 - 06.2023
- Spearhead retention efforts to obtain renewals
- Maintain and update Reports/running docs regarding Renewals, Rental Assistance
- Provide Excellent Customer Care with every interaction
- Take inbound/outbound calls while addressing incoming emails to multiple inbox
- Communicate with resident's regarding Collections, Renewals and leases
- Met if not exceeded Retention goal consecutively for 4 months
- Aided in collecting over $300,000+ in Rental Assistance for our Region
- Retained Resident's while also maintaining 15% Rent Growth
- Assist in Creation of Work Flows to better aid my team in processing
- Set Record for highest Retention rate in one month of 87%
- Discussed with delinquent tenants options in terms of proposed solutions to avoid Eviction
Administrator Assistant
Discovery commons at spring creek
Garland, TX
07.2018 - 01.2019
- Welcomes visitors by greeting them, in person or on the telephone; answering questions referring inquiries
- Directs visitors by maintaining employee, department directories; giving instructions
- Maintains security by following procedures; monitoring logbook
- Prepare meeting and training rooms for visitors
- Assist with resident's activities and events
- Make traveling plans for management team
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
Verification Specialist
AmerisourceBergen-Lash Group
Frisco, TX
04.2016 - 01.2017
- Verifying patient insurance benefit information
- Triage cases with missing information to appropriate program associate
- Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options
- Identifying any coverage restrictions and details on how to expedite patient access
- Documenting and initiating prior authorization process and claims appeals
Education
High School -
Lake Highlands High School
Dallas, TX01.2007
Skills
- Customer/Client Relations
- Organization Skills
- Quality Driven
- Problem Solver
- De-escalation skills
- Credit and collections
- Tax preparation
- Negotiate Skills
- Loan Processing
- Administrative Support
- HUD/FHA guidelines
- Impeccable Phone etiquette
- Administrative skills
- Microsoft Suite
- Yardi Voyager Experience
- Property Leasing
- Property Management
- Management
- Data analysis skills
- Mortgage servicing
- Microsoft Access
- Salesforce
Timeline
Rent Collection Account Manager
Pathlight Property Management
06.2023 - 04.2025
Retention Coordinator
Hudson Homes
04.2020 - 06.2023
Administrator Assistant
Discovery commons at spring creek
07.2018 - 01.2019
Verification Specialist
AmerisourceBergen-Lash Group
04.2016 - 01.2017
High School -
Lake Highlands High School
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