Laqeisha Lloyd
Como
Summary
Dynamic Shift Supervisor with a proven track record at Allied Universal Security Services, recognized for enhancing team performance and driving operational excellence. Expertise in customer service management at Walmart, utilizing strong communication and organizational skills to foster positive client relationships. Proficient in Microsoft Office and skilled in efficient schedule management, with a typing speed of 35 wpm, ensuring seamless workflow and productivity. Committed to delivering exceptional results through effective leadership and strategic problem-solving.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Allied Universal Security Services
07.2023 - Current
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Held team members accountable during shift by effectively coaching to improve performance.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Customer Service Manager
Walmart
04.2011 - 07.2023
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Assisted customers with resolving service-related issues.
- Developed and maintained effective relationships with customers, staff, and vendors.
- Interacted with customers to quickly handle escalated queries and complaints.
Assistant Manager
Burger King
01.2019 - 10.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Customer Service Representative
Alorica
09.2021 - 07.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
Amazon
06.2012 - 10.2014
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Resolved customer complaints promptly and efficiently.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
North Panola High School
Sardis, MS05.2011
Skills
- Windows XP and Vista, Microsoft Word, Excel, Power Point, Outlook, & Access
- Efficiently able to file, fax, multitask, and type 35 wpm
- Purchasing & Vendor Relations
- Customer Service
- Accounts Payable & Accounts Receivable
- Recruitment, Interviewing & Hiring
- Sales & Financial Reporting
- Employee Training & Supervision
- Excellent Communication, Organizational and Project Management skills
- Schedule Management
- Clerical skills
- Document analysis
- Document scanning
Timeline
Shift Supervisor
Allied Universal Security Services
07.2023 - Current
Customer Service Representative
Alorica
09.2021 - 07.2022
Assistant Manager
Burger King
01.2019 - 10.2022
Customer Service Representative
Amazon
06.2012 - 10.2014
Customer Service Manager
Walmart
04.2011 - 07.2023
High School Diploma -
North Panola High School
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