Laquana Butts
Rex,GA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Walmart
08.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Call Center Representative
Time Warner Cable
04.2022 - 07.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Sales Associate
Target
09.2020 - 04.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Associate
Walmart
08.2013 - 07.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
High School Diploma -
Towers High School
Decatur, GA05.2011
Skills
- Customer Service
- Regulatory Compliance
- Display Setup
- Money Handling
- Order Processing
- microsoft
Timeline
Retail Sales Associate
Walmart
08.2023 - Current
Call Center Representative
Time Warner Cable
04.2022 - 07.2023
Sales Associate
Target
09.2020 - 04.2022
Customer Service Associate
Walmart
08.2013 - 07.2020
High School Diploma -
Towers High School