LAQUANDRA BRAZIL
Lake Worth,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Avis Budget Group
West Palm Beach, FL
12.2025 - 04.2026
- Resolved customer inquiries and issues efficiently, enhancing satisfaction and loyalty.
- Managed reservations and changes using proprietary software, ensuring accuracy in bookings.
- Collaborated with team members to streamline processes, reducing response times for customer requests.
- Trained new employees on customer service protocols and system navigation, fostering team development.
Sales Lead
Eventnetwork
West Palm Beach, FL
06.2022 - 12.2025
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Provided training sessions for new employees on sales techniques, procedures.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained attractive merchandise displays to maximize purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
Sales Lead Keyholder
Partycity
West Palm Beach, FL
04.2016 - 03.2020
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Maintained a neat, organized, and clean work area throughout the shift.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Tracked inventory levels for restocking merchandise when necessary.
- Processed payments using various methods such as credit cards or cash transactions.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Collaborated with management to determine key tasks and delegate to staff members.
Server
Brooksdale Senior Living
West Palm Beach, FL
05.2015 - 07.2016
- Provided exceptional customer service, ensuring residents' needs were met promptly and accurately.
- Coordinated dining room setup and maintained cleanliness to enhance resident experience.
- Assisted in training new staff on service protocols and menu offerings for improved efficiency.
- Collaborated with kitchen staff to ensure timely meal delivery and adherence to dietary restrictions.
- Prep food, serve food, clean up common areas
Server
City Place Senior Living
West Palm Beach, FL
05.2014 - 05.2015
- Managed inventory of dining supplies, reducing was focused on high-quality service delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Focused on high-quality service delivery.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Some College (No Degree) - Business Administration And Management
Webber International University
Babson Park, FLSome College (No Degree) - Business Management
Palm Beach State College
Lake Worth, FLSkills
- Key Account Management
- Sales closing
- Stockroom Management
- Competitor Analysis
- Effective customer upselling
- Excellent Communication
- Opening and closing procedures
- Reliability
- Self Motivation
- Multitasking
Timeline
Customer Service Representative
Avis Budget Group
12.2025 - 04.2026
Sales Lead
Eventnetwork
06.2022 - 12.2025
Sales Lead Keyholder
Partycity
04.2016 - 03.2020
Server
Brooksdale Senior Living
05.2015 - 07.2016
Server
City Place Senior Living
05.2014 - 05.2015
Some College (No Degree) - Business Management
Palm Beach State College
Some College (No Degree) - Business Administration And Management
Webber International University