LA'QUANDRA FLEMING
Frisco
Summary
Supported individuals in emergency situations and crises with a background in emergency communications and victim advocacy.,Assisted in managing insurance claims and providing public service during high-stress environments.,Developed strong communication and customer service skills through roles that required attention to detail and effective documentation.
Overview
14
14
years of professional experience
Work History
Catastrophe Claims Adjuster
State Farm Insurance
12.2024 - 03.2026
- Managed residential property and contents claims resulting from catastrophic weather events across multiple states.
- Investigated losses, evaluated damages, interpreted policy coverage, and determined claim eligibility.
- Coordinated with policyholders, contractors, engineers, and vendors to move claims toward resolution.
- Maintained detailed documentation while managing a high-volume caseload and competing deadlines.
- Delivered professional and empathetic customer service during stressful and often life-disrupting situations.
Auction & Office Assistant
Cornerstone Staffing / City of Dallas
05.2024 - 12.2024
- Supported daily auction and administrative operations for the City of Dallas.
- Assisted customers with documentation requirements, processes, and general inquiries.
- Maintained records, processed paperwork, and ensured accuracy of department files.
- Provided administrative support while balancing multiple assignments and deadlines.
Hotline Counselor / Resident Advocate / Executive Assistant
The Family Place
08.2023 - 09.2024
- Provided crisis intervention, safety planning, and support services for survivors of domestic violence and sexual assault.
- Coordinated services with law enforcement, hospitals, emergency responders, and community partners.
- Maintained confidential client records and completed detailed case documentation.
- Assisted executive leadership with reporting, scheduling, quality assurance reviews, and special projects.
- Built trust with individuals experiencing crisis while maintaining professionalism and compassion.
Salvage Assistant
Liberty Mutual
03.2022 - 03.2023
- Coordinated total-loss vehicle processing with customers, vendors, and internal claims teams.
- Reviewed documentation, maintained claim files, and ensured timely completion of assigned tasks.
- Assisted customers with questions regarding vehicle recovery, title processing, and claim procedures.
- Demonstrated strong organizational and customer service skills in a fast-paced claims environment.
Police/Fire Dispatcher & Trainer
Grapevine Police Department
07.2016 - 03.2022
- Answered emergency and non-emergency calls for service and dispatched police, fire, and EMS personnel.
- Monitored multiple radio channels and maintained responder safety during routine and critical incidents.
- Conducted NCIC/TCIC inquiries, warrant confirmations, criminal history checks, and database entries.
- Coordinated responses with neighboring agencies during major incidents, pursuits, and mutual aid events.
- Trained and mentored newly hired dispatchers on CAD systems, department procedures, and emergency communications protocols.
- Gathered, evaluated, and relayed critical information to field personnel in a clear and timely manner.
- Maintained accurate records and documentation while managing multiple priorities in a high-volume communications center.
- Recognized for professionalism, sound judgment, and the ability to remain calm during high-pressure situations.
Police Dispatcher
Bossier City Police Department
01.2012 - 07.2016
- Received and prioritized emergency and non-emergency calls for service.
- Dispatched law enforcement personnel and coordinated responses with fire and EMS agencies.
- Conducted NCIC/TCIC transactions, warrant entries, stolen property entries, and criminal justice database searches.
- Gathered critical information from callers and relayed accurate, time-sensitive information to responding units.
- Maintained detailed records and documentation in accordance with department policies and procedures.
- Provided professional assistance to citizens during emergencies and other stressful situations.
Education
Bachelor of Arts - Political Science
Southern New Hampshire University
Skills
- 911 Emergency Communications
- Police, Fire & EMS Dispatching
- NCIC/TCIC Operations
- Dispatcher Training & Mentoring
- Crisis Intervention
- Customer Service
- CAD Systems
- Records Management
- Multi-Agency Coordination
- Radio Communications
- Claims Investigation
- Public Safety Support
Timeline
Catastrophe Claims Adjuster
State Farm Insurance
12.2024 - 03.2026
Auction & Office Assistant
Cornerstone Staffing / City of Dallas
05.2024 - 12.2024
Hotline Counselor / Resident Advocate / Executive Assistant
The Family Place
08.2023 - 09.2024
Salvage Assistant
Liberty Mutual
03.2022 - 03.2023
Police/Fire Dispatcher & Trainer
Grapevine Police Department
07.2016 - 03.2022
Police Dispatcher
Bossier City Police Department
01.2012 - 07.2016
Bachelor of Arts - Political Science
Southern New Hampshire University