LaQuandra Williams
Raleigh,NC
Summary
Dedicated and self-driven Care Coordinator with 6+ years of experience in customer service, including finance, healthcare, and volunteerism. Possessing a strong foundation of excellent organization skills and great ability to maintain positive flow of communication between customers, staff, and business partners.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Coordinator
Mercalis - IpsenCares
Remote
11.2023 - Current
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Troubleshoot and support resolution of reimbursement issues (insurance changes, prior authorizations, appeals, other) according to established SOPs.
- Maintain complete, timely and compliant case records for all interactions and case records in the JCRM system and other systems as required.
Data Processor 1
Maximus - Contract FEMA Project
Remote
09.2023 - 11.2023
- Monitored data entry processes and worked to improve efficiency and performance.
- Generated detailed reports from collected data to inform stakeholders.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Local Coordinator
IE International Experience - Nonprofit Org.
Remote
08.2022 - 08.2023
- Identifying, screening and selecting families who are appropriate host families for students.
- Managed orientations for host families prior to the arrival of the students, meeting students and introducing them to host families.
- Implemented program-level departmental policies and procedures and managed budgets to support exchange student educational program and curriculum.
Associate & Professional Development Analyst
Fidelity Investments
Durham, NC - Hybrid
01.2023 - 06.2023
- Implemented organization of team events with attention to financial and time constraints amongst the team.
- Audit overall event expenses monthly while regulating quarterly budget of $1400 per 25+ members.
- Developed and implemented strategy meetings to increase team satisfaction and engagement.
- Helped set appropriate goals and plans to achieve targets.
Customer Relationship Advocate
Fidelity Investments
Durham, NC - Hybrid
11.2022 - 06.2023
- Managed 35+ calls per day and addressed account inquiries related to password resets, account blocks, fraud, etc.
- Skilled at identifying and solving problems and complaints through strong listening and communication skills.
- Implemented risk and compliance protocols for potential fraudulent complaints/calls to comply with SOP requirements.
- Partnered with functional areas of Risk Management, Fraud, and Help Desk regarding changes to customer accounts.
Financial Processor
Vanguard
Remote
10.2021 - 05.2022
- Processed 45+ retirement application forms daily varying between IRA’s, Roth, Minor, and Small Business Accounts.
- Regulated all legal documents, ensuring all documents are in compliance with policies and procedures.
- Conducted enhanced due diligence and monitoring of high-risk customers, resulting in a 15% decrease in high-risk account applications.
Cardiology Technician
UNC Health Care
UNC Medical Center
10.2019 - 11.2020
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity
- Registered 50+ patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log
Education
College Diploma - Cardiovascular Technology
Durham Technical Community College
Durham, NC05.2019
Skills
- Expertise in MS Office
- Organized
- Assertive
- Knowledge of Agile methodologies
- Salesforce Software
- Good-Time Management
- Planner
- Strong Communication
- Team player
- Medical Terminology
Certification
Google Professional Project Management- In Progress
Agile Project Management, Scrum Fundamentals, Scrum Master (Coursera) - 2023
Timeline
Care Coordinator
Mercalis - IpsenCares
11.2023 - Current
Data Processor 1
Maximus - Contract FEMA Project
09.2023 - 11.2023
Associate & Professional Development Analyst
Fidelity Investments
01.2023 - 06.2023
Customer Relationship Advocate
Fidelity Investments
11.2022 - 06.2023
Local Coordinator
IE International Experience - Nonprofit Org.
08.2022 - 08.2023
Financial Processor
Vanguard
10.2021 - 05.2022
Cardiology Technician
UNC Health Care
10.2019 - 11.2020
College Diploma - Cardiovascular Technology
Durham Technical Community College