La'Quanna Samuels
Willingboro,NJ
Summary
Driven professional with a diverse background, including a pivotal role at USPS, where I enhanced customer satisfaction through efficient mail delivery. Expert in customer service and postal law knowledge, I excel in high-pressure environments, significantly improving engagement and operational efficiency. Demonstrated ability in vital sign monitoring and direct patient care, underscoring a commitment to excellence and positive outcomes.
Overview
19
19
years of professional experience
Work History
City Letter Carrier
USPS, United States Postal Service
10.2016 - Current
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
Deli Associate
Walmart
08.2011 - 09.2015
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Customer Service Representative
Walgreens
09.2010 - 07.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed inventory control, such as counting, and stocking merchandise.
Medical Assistant
Dr. Cannarozzi Rheumatology
10.2010 - 04.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Camp Counselor
City of Passaic Recreation
07.2005 - 08.2009
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
High School Diploma -
Passaic High School
Passaic06.2009
Skills
Postal law knowledge
Customer Service
Vital Sign Monitoring
Direct Patient Care
Data Entry
Phlebotomy
Customer Engagement
Timeline
City Letter Carrier
USPS, United States Postal Service
10.2016 - Current
Deli Associate
Walmart
08.2011 - 09.2015
Medical Assistant
Dr. Cannarozzi Rheumatology
10.2010 - 04.2011
Customer Service Representative
Walgreens
09.2010 - 07.2011
Camp Counselor
City of Passaic Recreation
07.2005 - 08.2009
High School Diploma -
Passaic High School
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