Summary
Overview
Work History
Skills
Timeline
Generic

Laquanta Holloway

Forest Park,United States

Summary

Highly-qualified Director of Housekeeping offering 12 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Ready to tackle jobs of every size, maintain team professionalism and reliably uphold top quality standards. History of successfully managing supplies and team assignments.

Overview

7
7
years of professional experience

Work History

Director of Housekeeping

Embassy Suites
02.2022 - Current
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
  • Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
  • Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
  • Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
  • Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
  • Increased employee performance through effective supervision and training.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports, and other business documentation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Director of Housekeeping

Twelve Hotels And Residencies
07.2020 - 01.2021
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained required records of work hours, budgets and payrolls.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Kept building entryway glass clean and polished for professional presentation.

Director of Housekeeping

Aloft Atlanta Downtown
03.2019 - 07.2020
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Directed team of 65 personnel in busy hotel with 254 rooms.
  • Worked with front desk to respond promptly to all guest requests
  • Evaluated employee performance and developed improvement plans.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Executive Housekeeping Manager

Holiday Inn Express Hotel Suites
12.2017 - 03.2019
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Streamlined weekly cleaning schedule for 60 employees.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Coordinated daily workflow through task prioritization and concise scheduling.

Housekeeping Supervisor/Breakfast Supervisor

Holiday Inn Express Hotel Suites/Airport West
09.2017 - 12.2018
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Improved process efficiency through effective inventory control in alignment with hotel standards.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Managed laundry sorting, washing, drying and ironing.
  • Completed laundry services with special attention to care instructions for hand-washing and reclaim.
  • Assisted with training and development of food and beverage team.
  • Monitored food preparation, production and plating for quality control.

Skills

  • Ordering cleaning supplies
  • Budget administration
  • Performance improvements
  • Team Building
  • Staff Management
  • Payroll understanding
  • Training and mentoring
  • Inter-department collaboration
  • Employee evaluations

Timeline

Director of Housekeeping

Embassy Suites
02.2022 - Current

Director of Housekeeping

Twelve Hotels And Residencies
07.2020 - 01.2021

Director of Housekeeping

Aloft Atlanta Downtown
03.2019 - 07.2020

Executive Housekeeping Manager

Holiday Inn Express Hotel Suites
12.2017 - 03.2019

Housekeeping Supervisor/Breakfast Supervisor

Holiday Inn Express Hotel Suites/Airport West
09.2017 - 12.2018

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Laquanta Holloway