Carolina Miranda

• Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming experience.
• Managed phone inquiries and directed calls to appropriate departments, enhancing communication efficiency.
• Maintained accurate guest records within property management system, supporting operational accuracy.
• Handled cash, credit card transactions, and daily shift reconciliation
• Handled guest complaints professionally, resolving issues to maintain high service standards.
• Completed data entry and filing to keep records updated for easy retrieval.

Reference April Saldana (323)747-0995

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries, ensuring a positive shopping experience.
• Maintained accurate cash drawer and balanced end-of-shift reports consistently.
• Handled returns and exchanges, adhering to store policies for customer satisfaction.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.