LAQUASIA MCCRAY
NEW ZION,US
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
ELIGIBILITY SPECIALIST
TEKSystems
Columbia, US
06.2024 - Current
- Process eligibility applications with meticulous attention to detail, ensuring compliance with regulations while maintaining data accuracy and confidentiality.
- Guide applicants through documentation requirements, resolve complex eligibility issues, and provide clear explanations of program benefits.
- Streamline application review processes, reduce processing time, and maintain high accuracy rates while managing substantial caseload volumes.
Processing Specialist
ManpowerGroup
Florence, SC
03.2021 - 06.2024
- Reviewing/updating per documents received to ensure insurance coverage is up to date.
- Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals.
- Called out as needed. Review various types of insurance documents and update the hazard insurance lines on the clients servicing system according to established procedures.
- Verify that the policy contains acceptable coverage and disburse premium payments from the escrow account if required; make necessary outbound phone calls to insurance agents and companies to update insurance policies.
ASSEMBLER
Otis Elevator
10.2018 - 08.2020
- Interpreted blueprints for accurate assembly, ensuring all components fit precisely.
- Assembled electrical systems, consistently surpassing project milestones with minimal oversight.
- Cross-trained in production areas, enhancing team flexibility and operational efficiency.
- Documented production actions, maintaining high-quality standards and process transparency.
- Utilized hand and power tools to complete durable assemblies, contributing to project success.
CUSTOMER SERVICE SPECIALIST
Assurant Specialty and Property Insurance
Florence, US
03.2017 - 10.2018
- Review and update insurance documents to ensure current coverage and client satisfaction.
- Process documents accurately and timely, ensuring proper homeowner insurance coverage.
- Verify policy coverage, disburse premiums, and communicate with insurance agents.
- Analyze insurance documents, updating hazard insurance lines per procedures.
- Execute outbound calls to update insurance policies, maintaining compliance.
QUALITY INSPECTOR
Olsten Staffing
Timmonsville, US
03.2016 - 03.2017
- Conducted thorough inspections of assembled products, ensuring high-quality standards.
- Labeled and marked containers accurately, enhancing workflow efficiency.
- Utilized gauges and tools for precise evaluations, improving product quality.
- Removed defective items promptly, maintaining smooth operational flow.
- Identified and addressed quality issues, escalating major concerns to supervisors.
TELEPHONE OPERATOR
Lowes
Sumter, US
09.2014 - 01.2016
- Managed switchboard, efficiently directing calls and resolving inquiries.
- Handled customer transactions, ensuring accurate billing and refunds.
- Processed call requests, improving response times and customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Sykes Enterprise
Kingstree, US
01.2012 - 09.2014
- Resolved billing inquiries, boosting customer satisfaction and retention.
- Provided accurate product details, enhancing customer trust and loyalty.
- Processed payments promptly, ensuring seamless transactions.
- Arranged payment plans, fostering long-term customer relationships.
Education
DIPLOMA -
Crestwood High School
Sumter, SC06.2011
Skills
- Problem Solving
- Time Management
- Visual inspection
- Team collaboration
- Attention to detail
- Conflict resolution
- Adaptability
Languages
English, Native
Timeline
ELIGIBILITY SPECIALIST
TEKSystems
06.2024 - Current
Processing Specialist
ManpowerGroup
03.2021 - 06.2024
ASSEMBLER
Otis Elevator
10.2018 - 08.2020
CUSTOMER SERVICE SPECIALIST
Assurant Specialty and Property Insurance
03.2017 - 10.2018
QUALITY INSPECTOR
Olsten Staffing
03.2016 - 03.2017
TELEPHONE OPERATOR
Lowes
09.2014 - 01.2016
CUSTOMER SERVICE REPRESENTATIVE
Sykes Enterprise
01.2012 - 09.2014
DIPLOMA -
Crestwood High School