LAQUASIA MCCRAY
NEW ZION,SC
Summary
Operation Customer Service Representative with over 12 years of experience in enhancing customer satisfaction and service reliability through effective communication and problem-solving skills. Demonstrates expertise in facilitating utility service changes, managing budget billing setups, and optimizing payment plans, with a strong emphasis on teamwork and collaboration. Committed to maintaining high accuracy and efficiency in managing multiple priorities and ensuring seamless service delivery.
Overview
13
13
years of professional experience
Work History
ELIGIBILITY SPECIALIST
TEKSystems
06.2024 - Current
OPERATION CUSTOMER SERVICE REPRESENTATIVE
Transworld Systems
08.2022 - 06.2024
- Facilitate utility service changes, enhancing service reliability and customer convenience
- Manage budget billing setups, optimizing payment plans for customer affordability
- Coordinate payment arrangements to maintain consistent cash flow and client trust
- Resolve billing inquiries, ensuring customer satisfaction and streamlined processes
PROCESSING SPECIALIST
Manpower
02.2021 - 08.2022
- Process eligibility applications with meticulous attention to detail, ensuring compliance with regulations while maintaining data accuracy and confidentiality
- Guide applicants through documentation requirements, resolve complex eligibility issues, and provide clear explanations of program benefits
- Streamline application review processes, reduce processing time, and maintain high accuracy rates while managing substantial caseload volumes
ASSEMBLER
Otis Elevator
10.2018 - 07.2020
- Interpreted blueprints for accurate assembly, ensuring all components fit precisely
- Assembled electrical systems, consistently surpassing project milestones with minimal oversight
- Cross-trained in production areas, enhancing team flexibility and operational efficiency
- Documented production actions, maintaining high-quality standards and process transparency
- Utilized hand and power tools to complete durable assemblies, contributing to project success
CUSTOMER SERVICE SPECIALIST
Assurant Specialty and Property Insurance
03.2017 - 10.2018
- Review and update insurance documents to ensure current coverage and client satisfaction
- Process documents accurately and timely, ensuring proper homeowner insurance coverage
- Verify policy coverage, disburse premiums, and communicate with insurance agents
- Analyze insurance documents, updating hazard insurance lines per procedures
- Execute outbound calls to update insurance policies, maintaining compliance
QUALITY INSPECTOR
Olsten Staffing
03.2016 - 03.2017
- Conducted thorough inspections of assembled products, ensuring high-quality standards
- Labeled and marked containers accurately, enhancing workflow efficiency
- Utilized gauges and tools for precise evaluations, improving product quality
- Removed defective items promptly, maintaining smooth operational flow
- Identified and addressed quality issues, escalating major concerns to supervisors
TELEPHONE OPERATOR
Lowes
09.2014 - 01.2016
- Managed switchboard, efficiently directing calls and resolving inquiries
- Handled customer transactions, ensuring accurate billing and refunds
- Processed call requests, improving response times and customer satisfaction
CUSTOMER SERVICE REPRESENTATIVE
Sykes Enterprise
01.2012 - 09.2014
- Resolved billing inquiries, boosting customer satisfaction and retention
- Provided accurate product details, enhancing customer trust and loyalty
- Processed payments promptly, ensuring seamless transactions
- Arranged payment plans, fostering long-term customer relationships
Education
DIPLOMA - undefined
Crestwood High School
Sumter, SC06.2011
Skills
- Customer Service
- Problem Solving
- Time Management
- Communication
Timeline
ELIGIBILITY SPECIALIST
TEKSystems
06.2024 - Current
OPERATION CUSTOMER SERVICE REPRESENTATIVE
Transworld Systems
08.2022 - 06.2024
PROCESSING SPECIALIST
Manpower
02.2021 - 08.2022
ASSEMBLER
Otis Elevator
10.2018 - 07.2020
CUSTOMER SERVICE SPECIALIST
Assurant Specialty and Property Insurance
03.2017 - 10.2018
QUALITY INSPECTOR
Olsten Staffing
03.2016 - 03.2017
TELEPHONE OPERATOR
Lowes
09.2014 - 01.2016
CUSTOMER SERVICE REPRESENTATIVE
Sykes Enterprise
01.2012 - 09.2014
DIPLOMA - undefined
Crestwood High School
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