La Quavia Smith
Altamonte Springs,FL
Summary
Dynamic and results-oriented professional with a strong commitment to excellence and efficiency. Brings a proven track record of success in any field I'm employed in. Eager to contribute a unique blend of skills and expertise to a forward-thinking company that values innovation and progress.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Credentia
04.2023 - Current
- Administrative tasks: Review, process, and approve applications; includes approval for testing, certificate renewals, scheduling exams, etc
- Verify licensing requirements utilizing State resources
- Prepare process documentation for potential Nurse Aide activities as needed
- Monitor active state compliance in relation to Nurse Aide registries and testing
- Schedule exams per applicable state requirements
- Nurse Aide certificate expiry dates
- Digitally update demographic information
- Identify existing and potential issues which may incumber Credentia's ability to administer Nurse Aide exams; Alert management to any potential issues, escalated issues, complaints, and trends
- Maintain clear and consistent communication with Leadership
- Provide reports and documentation to management as requested
- Participate in frequent meetings, whether weekly, biweekly, or monthly
- Monitoring events to determine changes needed.
Patient Ambassador
Morrison Healthcare
Orlando, FL
02.2021 - 04.2023
- Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership
- Advocate for, respond to and communicate patient care concerns in real-time with all service lines and/or interdisciplinary teams
- Helps to analyze, interpret and distribute third party survey and TSS internal data for patient satisfaction survey results
- Ensures that all employees demonstrate exceptional hospitality (respect) orientation toward customers and clients
- Supports client satisfaction at a level that ensures account retention
- Promotes client awareness of the Patient Experience Program.
Customer Service
Freedom Mortgage
Orlando, FL
08.2020 - 02.2021
- Build and maintain a high performing team committed to delivering world class customer care and achieving organizational goals
- Set goals, drive results and properly reward/addresses performance
- Ability to quickly identify issues and resolve problems
- Handle escalated calls as needed to resolve customer concerns and to ensure quality of service meets company standards in providing reliable customer support.
Owner Relations
Vistana Signature Experiences
Orlando, FL
06.2019 - 03.2020
- Answered inbound and made outbound call educating guest of their vacation
- Assist owners with confirming their travel dates
- Assist owners with special request and accommodations, Speak with guest within 30 days prior to traveling to confirm dates
- Collected payments for vacation package, Maintenance fee's and high season fee's.
Data Entry Clerk
Julianne Holt public Defender Law Firm
Tampa, FL
07.2016 - 08.2018
- Entering Information Into The Law Firm Database
- Answer callings and question about a client case
- Covered juvenile interview room
- Covered for the receptionist center
- Opened client cases
- Listened to the Attorney voicemails, As well as enter messages into stac.
Customer Service/Dispatcher
Onsite Safety
Oviedo, FL
- Answer incoming calls
- Complaint resolutions
- Enter purchase orders
- Create take-out tickets for dispatching technicians
- Appointment scheduling for technicians
- Dispatching technicians for ETA's.
Education
Associate of Science -
Seminole State College of Florida
Sanford, FL05-2023
Skills
- Experience in leadership
- Program Evaluation
- Process Planning
- Process Documentation
- Human relations
- Operational Efficiency
- Scheduling expertise
- System Development
- Interpersonal Skills
- Self Motivation
- Teamwork and Collaboration
- Data Analysis
Languages
English
Timeline
Operations Specialist
Credentia
04.2023 - Current
Patient Ambassador
Morrison Healthcare
02.2021 - 04.2023
Customer Service
Freedom Mortgage
08.2020 - 02.2021
Owner Relations
Vistana Signature Experiences
06.2019 - 03.2020
Data Entry Clerk
Julianne Holt public Defender Law Firm
07.2016 - 08.2018
Customer Service/Dispatcher
Onsite Safety
Associate of Science -
Seminole State College of Florida
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