LaQuavious Feliciano
West Palm Beach,FL
Summary
At DriAir Restoration, I excelled as Head Technician, leveraging my expertise in maintenance and repairs and my knack for fostering team collaboration. By negotiating vendor discounts and implementing preventative measures, I significantly reduced costs and downtime. My ability to maintain high customer satisfaction and ensure safety standards showcases my results-driven approach and attention to detail.
Overview
4
4
years of professional experience
Work History
Head Technician
DriAir Restoration
06.2020 - Current
- Established strong relationships with vendors, negotiating discounts on parts and supplies to reduce costs for the company.
- Developed troubleshooting guides and resources to assist technicians with common issues encountered on the job.
- Consistently met deadlines by prioritizing tasks effectively and utilizing time management skills.
- Assisted customer support teams in answering technical inquiries from customers, leveraging extensive knowledge of equipment functionalities and capabilities to provide accurate information promptly consistently.
- Maximized team efficiency with thorough training and supervision of junior technicians.
- Collaborated with other departments, providing technical expertise to support overall company objectives.
- Implemented safety protocols to ensure a secure working environment for all team members.
- Improved equipment performance by conducting regular maintenance and system upgrades.
- Reduced downtime for machines by implementing preventative maintenance measures.
- Mentored new hires, fostering a positive work culture that encouraged teamwork and collaboration among technicians.
- Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.
- Managed inventory of spare parts, ensuring availability when needed for repairs or replacements.
- Maintained compliance with regulatory standards and safety requirements.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Worked with diverse types of weather and ground conditions.
Education
High School Diploma -
Seminole Ridge Community High School
Loxahatchee, FL05.2020
Skills
- Head Crew Leader
- Responsible for driving company van and picking up employees
- Attention to Detail
- Maintenance and repairs
- Works Well Under Pressure
- Installation and Repair
- Power Tools and Equipment
- Heavy Lifting
- Customer interaction
- Safety Equipment
- Team Training
- Customer rapport from beginning to end of project
- Drywalling
- Following safety practices
Timeline
Head Technician
DriAir Restoration
06.2020 - Current
High School Diploma -
Seminole Ridge Community High School