Laqueenia Wilson
Greensboro,NC
Summary
Dedicated professional with a proven track record at HAECO Americas, excelling in quality assurance and customer service. Skilled in shipment tracking and complaint handling, I surpassed productivity goals by prioritizing tasks and maintaining attention to detail. My ability to manage high-stress situations and communicate effectively enhances team productivity and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Material Handler/Production
Hafele
Archdale, NC
02.2023 - 09.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Inspector in Quality Assurance and Quality Control
HAECO Americas
High Point, NC
06.2021 - 01.2023
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
Picker Packer
Harris Teeter Distribution Center
Greensboro
01.2017 - 06.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
Customer Service
Conduit Global
High Point, NC
08.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate Degree In Nursing - Nursing Administration
Guilford Technical Community College
Jamestown, NCChild Development
Page High School
Greensboro, NC05.2009
Skills
- Shipment Tracking
- Product Sales
- Inventory assistance
- Complaint Handling
- Call Control
- Product Inspection
Timeline
Material Handler/Production
Hafele
02.2023 - 09.2024
Inspector in Quality Assurance and Quality Control
HAECO Americas
06.2021 - 01.2023
Picker Packer
Harris Teeter Distribution Center
01.2017 - 06.2021
Customer Service
Conduit Global
08.2015 - 01.2017
Associate Degree In Nursing - Nursing Administration
Guilford Technical Community College
Child Development
Page High School