LaQuesha DeGraffenried

• Provided general clerical, reception, and registration support for three DEIC workers and additional staff as assigned.
• Managed the clinic's phone line, answering inquiries, and assisting with the intake process by entering demographic information for clients.
• Processed and sent letters to clients and their families, ensuring clear communication regarding appointments and services.
• Conducted verification of insurance and Medicaid eligibility prior to services, ensuring compliance with agency requirements.
• Supported clinic preparation by inputting, printing, mailing, and distributing appointment letters, recommendation sheets, and other essential documents.
• Prepared evaluation files for the DEIC team, ensuring all necessary documents were available for patient assessments.
• Created and processed vendor authorizations for services, ensuring accurate and timely approvals for services rendered.
• Managed Medicaid billing through the Medicaid.alabamaservices.org service account, ensuring correct submission of claims and adherence to Medicaid guidelines.

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• Acted as a liaison between various government agencies to streamline communication, and ensure timely processing of information.
• Compiled data from various sources and created concise, accurate summaries for review by management and decision-makers.
• Managed inventory and ordered supplies to ensure consistent access to essential office materials and resources.
• Handled incoming and outgoing correspondence, including emails, physical mail, and package deliveries, ensuring timely distribution in accordance with agency policies.
• Prepared official correspondence, reports, and presentations utilizing MS Office Suite applications, ensuring accuracy and compliance with agency standards.

• Acted as a liaison between multiple government agencies and clients, facilitating access to services and ensuring timely delivery of support.
• Provided expert referrals to appropriate community resources and state systems to meet client needs, ensuring comprehensive and coordinated care.
• Developed and implemented discharge plans in collaboration with a multidisciplinary team, clients, and families, ensuring that all parties were involved in the planning process.
• Participated in meetings with other professionals (e.g., attorneys, probation officers, psychologists, psychiatrists) to provide updates and discuss strategies for client support and case management.
• Collaborated with state agencies, benefits coordinators, and other stakeholders to develop tailored, individualized service plans for each client, addressing their specific needs and goals.
• Coordinated access to critical social services, including housing assistance, food stamps, Medicaid, and employment programs, ensuring clients receive the support necessary for successful outcomes.