Megan Abernathy
Vonore,TN
Summary
Motivated and community-focused professional with a background in agricultural outreach and Extension services, seeking to leverage experience in stakeholder engagement, program promotion, and regional collaboration to support and strengthen agricultural initiatives across Tennessee.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Support Assistant II
University of Tennessee
Knoxville, TN
08.2021 - Current
- Helped maintain strong relationships with local farmers, producers, and agricultural stakeholders, supporting community-based agricultural initiatives
- Collaborated with multi-county Extension offices and local officials to strengthen regional partnerships and improve program coordination
- Assisted producers in navigating and applying for the Tennessee Agricultural Enhancement Program (TAEP), increasing access to funding opportunities
- Assisted with outreach and promotional efforts for agricultural programs, including TAEP and Pick Tennessee, to expand awareness and participation
- Assisted with planning and executing agricultural events, coordinating logistics and community engagement (UT Master Producer programs, 4-H programs and FCS programs)
- Helped maintain a strong network of agricultural partners, connecting producers, Extension agents, and community leaders to enhance regional collaboration
- Maintain files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Used Microsoft Office Suite to create and revise documents and presentations
- Prepared agendas and materials for meetings and conferences.
- Maintained calendars and schedules to set appointments for management team
- Greeted and screened visitors to direct to correct employee or office
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained office inventory by assisting with supply orders
- Searched for information in company databases or online to answer questions or resolve problems
- Learned to operate new office technologies as were developed and implemented
- Answered telephones to give information to callers, take messages, or transfer calls
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Check for correct spelling and grammar, ensure that company format policies were followed and recommend revisions
- Prepared conference and event materials, such as flyers, and invitations
- Opened, read, route, and distributed incoming mail and other materials and answer routine letters
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
- Typed and distributed meeting notes and routine correspondence
- Maintained company Web sites
- Mailed newsletters and promotional materials to keep customers up-to-date with company happenings
- Prepare employee travel requests and obtain reimbursement thru Concur
Customer Service Representative
Farm Bureau
Madisonville, TN
01.2020 - 08.2021
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Developed strong customer relationships and loyalty through effective communication.
- Followed up with customers regarding product functionality and overall satisfaction.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Updated and maintained database with accurate customer information and timely data entry.
- Provided account information to customers and explained bill service policies and customer rights.
Bank Operations Processor
First Tennessee Bank
Maryville, TN
10.2018 - 01.2019
- Updated customer accounts according to their requested changes. Approximately 100-200 updates per day.
- Proofed customer account changes to maintain all legal requirements.
- Answered telephones to assist customers with questions and inquiries.
- Resolved problems and discrepancies concerning customers’ accounts.
- Communicate with employees in the department to troubleshoot issues at account opening and maintenance.
Customer Service Representative
United Community Bank
Madisonville, TN
05.2016 - 10.2018
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Provided account information to customers and explained bill service policies and customer rights.
- Developed strong customer relationships and loyalty through effective communication.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Updated and maintained database with accurate customer information and timely data entry.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Followed up with customers regarding product functionality and overall satisfaction.
Education
Pellissippi State Community College
MaryvilleHigh School Diploma - undefined
Sequoyah High School
Madisonville05-2011
Skills
- Relationship Building & Engagement
- Community Outreach & Program Promotion
- Agricultural Program Support (TAEP, Pick Tennessee)
- Client Assistance & Application Guidance
- Event Planning & Coordination
- Cross-County & Interagency Collaboration
- Communication (Written & Verbal)
- Networking & Partnership Development
- Organizational & Time Management Skills
- Public Speaking & Educational Outreach
- Problem Solving & Resource Coordination
- Customer Service
- Advanced MS Office Suite Knowledge
Certification
- Certified Administrative Professional
- Credential Issued On: 2022-11-30
- Credential ID: 63805016
- Credential Expires On: 2025-11-30
Timeline
Administrative Support Assistant II
University of Tennessee
08.2021 - Current
Customer Service Representative
Farm Bureau
01.2020 - 08.2021
Bank Operations Processor
First Tennessee Bank
10.2018 - 01.2019
Customer Service Representative
United Community Bank
05.2016 - 10.2018
High School Diploma - undefined
Sequoyah High School
Pellissippi State Community College