Laquesha Muldrew
Summary
More than 5 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer and electronic skills. Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.” Detail oriented professional with experience managing, coordinating, and supporting daily operations. Demonstrated excellent customer service skills as an energetic and motivated team player.
Overview
14
14
years of professional experience
Work History
Shipping and Receiving Associate
Willamette Dental-Hazel Dell
01.2022 - Current
- Shipping and receiving packages
- Answering phones
- Data entry
- Sanitizing cases
Cashier
WinCo Foods
01.2022 - 04.2025
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area, promoting safety and efficiency.
- Trained new cashiers on register operation and customer service best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Document Specialist
Canon Business Process Services
02.2012 - Current
- Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
- Log Checks for processing
- Sort checks and deliver to appropriate parties
- Prepare and Proofread Insurance Documents, Endorsements, and Certificates
- Maintain the highest levels of customer care
- Demonstrate flexibility in satisfying customer demands in a high volume environment
- Consistently adhere to all business and safety procedure guidelines
- Maintain all logs and reporting documentation; attention to detail
- Operating mailing, copy or scanning equipment
- Shipping & Receiving
- Handle time-sensitive material like confidential, urgent package
- Prep Policies for Scanning
- Process Mail
Education
Portland State University
Skills
- Office Administration
- Accounts Receivable
- FileNet
- QuickBooks
- Payroll
- Quality Assurance
- Microsoft SharePoint
- Proofreading
- Document Management
- FileMaker
- Administrative Experience
Timeline
Shipping and Receiving Associate
Willamette Dental-Hazel Dell
01.2022 - Current
Cashier
WinCo Foods
01.2022 - 04.2025
Document Specialist
Canon Business Process Services
02.2012 - Current
Portland State University