Laquesia Destinobles
Bedford
Summary
Skilled in sales, dispatch operations, conflict resolution, and technical troubleshooting, with a strong background in both security and customer care. Proficient in using customer service software and maintaining a calm, positive approach when handling complaints or high-stress situations. Committed to delivering exceptional service and contributing to a collaborative, solution-focused team.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Dallas/Fort Worth
08.2021 - Current
- Inspect carry-on items, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation.
- Search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons.
- Check passengers' tickets to ensure that they are valid, and to determine whether passengers have designations that require special handling, such as providing photo identification.
- Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems.
- Perform pat-down or hand-held wand searches of passengers who have triggered machine alarms, who are unable to pass through metal detectors, or who have been randomly identified for such searches.
Phone Operator
Ctg Worldwide
Brooklyn
05.2020 - 11.2020
- Schedule and dispatch workers and service vehicles to appropriate locations.
- Relay work orders, messages, and information to and from drivers.
- Determine types or amounts of vehicles and personnel required according to work order or specification.
Police Communications Dispatcher
New York City Police Department
Manhattan
08.2018 - 08.2019
- Serve as 911 call-takers and radio dispatchers of police resources.
- Obtain necessary information from callers in order to initiate emergency assistance.
- View pictures, videos and listen to audio attachments sent via "Text to 911”.
- Monitor and operate a radio console and computer equipment.
- Managed multiple tasks simultaneously while remaining calm under pressure.
Assistant Store Manager
Modells Sporting Goods
Brooklyn
09.2015 - 11.2017
- Resolved complaints in a timely manner and addressed any issues that may arise during store hours.
- Trained new employees on store policies, procedures and customer service standards.
- Assist in daily store operations including opening and closing procedures.
- Monitor inventory levels and assist with stock ordering, receiving merchandising.
Resident Services Coordinator
Children’s Community Services
Queens
10.2016 - 10.2017
- Built and maintained positive relationships with residents to enhance satisfaction and quality of living.
- Maintained and organized accurate resident files, including activity logs and behavioral notes.
- Identified and reported resident concerns, facilitating prompt resolution and communication with management.
- Conducted unit walk-throughs to assess conditions, ensure readiness for turnover, and document necessary details to management.
- Provided emotional support and encouragement to residents facing physical or mental challenges.
Skills
- Verbal & Written Communication
- Time Management
- Active Listening
- Basic Computer
- Conflict Resolution
- Team Collaboration
- High Stress Decision Making
- Shift Supervision
- Data Accuracy & Entry
- Professionalism In High Stakes Environments
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
08.2021 - Current
Phone Operator
Ctg Worldwide
05.2020 - 11.2020
Police Communications Dispatcher
New York City Police Department
08.2018 - 08.2019
Resident Services Coordinator
Children’s Community Services
10.2016 - 10.2017
Assistant Store Manager
Modells Sporting Goods
09.2015 - 11.2017