LaQueta Coleman
DeSoto,TX
Summary
Hardworking fulfillment team member skilled in keeping accurate records and efficiently filling high-volume orders. Maintain strict performance goals for order picking and packing. Trained in operating electric pallet jacks.
Warehouse management professional with strong leadership skills and results-driven approach. Experienced in optimizing inventory control, streamlining operations, and ensuring safety compliance. Highly collaborative, adaptable to changing needs, and reliable. Proficient in logistics, team coordination, and problem-solving.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Loc Technician
Self Employed
DeSoto, TX
07.2020 - Current
- Loc Creation: Install starter locs using techniques tailored to the client's hair texture, such as coils, braids, or two-strand twists.
- Maintenance & Styling: Perform routine retwists, interlocking, or crocheting of new growth, and create custom styles like barrel rolls, braids, or updos.
- Loc Repair: Reattach locs, combine thinning locs, and reconstruct damage to maintain structural integrity.
- Client Education: Provide scalp treatments, teach proper washing and drying methods, and recommend natural hair care products.
- Salon Sanitation: Maintain a clean, safe, and hygienic workstation in compliance with cosmetology and state board regulations.
Sales Associate
Overnight Modular Team/ Sales Associate
Cedar Hill, TX
03.2023 - 07.2024
- Coordinated modular set placements to enhance product visibility and customer engagement.
- Trained new associates on modular display setups and safety protocols, fostering a collaborative work environment.
- Collaborated with cross-functional teams to optimize layout designs for seasonal promotions, driving sales performance.
- Analyzed sales data to adjust modular configurations based on customer preferences and trends, improving revenue potential.
- Led team meetings focused on best practices for modular execution, enhancing overall department efficiency and morale.
- Optimized resource allocation by skillfully assigning tasks to appropriate team members based on their expertise.
- Conducted thorough quality assurance checks on project deliverables, ensuring that all final products adhered to established standards and client specifications.
- Consistently met or exceeded performance goals, showcasing a commitment to excellence in executing assigned tasks.
Customer Service Representative
All season equipment
Colorado
10.2020 - 08.2022
- Receives calls at the dealership, determines the nature of their business and directs callers to their destination.
- Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
- Greets customers and determines the nature of their visit.
- Directs customers to the correct party, notifies the appropriate person that a customer is waiting.
- Answers incoming phone calls.
- Directs caller to appropriate department or individual or takes a thorough message.
- Communicates with callers and visitors in a professional, friendly and efficient manner.
- Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.
- Enters data into prospect tracking system and runs prospect reports for managers weekly.
- Communicates messages to the appropriate parties in a timely manner.
- Types memos, correspondence, reports and other documents.
- Assists service customers during the morning and evening service rush whenever possible.
- Assists with clerical duties as requested.
- Maintains a professional appearance.
- Managed customer calls efficiently in fast-paced call center environment.
- Built trusting relationship with customers to better understand needs.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Provided accurate information about products and services to customers.
- Addressed and resolved customer concerns and complaints.
- Managed difficult customer situations with professionalism and empathy.
- Maintained customer records by updating account information in database.
Grocery / Liquor Department Manager
Walmart
Cedar Hill, Texas
07.2018 - 10.2020
- Verify Freight, make sure all back-room bins are capped and cap one is following through their process.
- Fill all features and display as well as the side.
- Work daily section work and complete by Friday.
- Work on department top stock to fill any outs, complete price changes, and claims daily.
- Plan future features with vendors or managers for upcoming events, ordering merchandise, keeping up with inventory, upcoming delivers and sales rates of ordered features.
- Assist cap one associates on ongoing tasks during the day to push the store's goal.
- Handle all customer complaints and concerns.
- Complete daily personal notes from management, Complete price changes.
- Organized workflow, delegated tasks and monitored performance to achieve goals.
- Filled in for upper management, handling routine operations and special projects with knowledgeable leadership.
- Maintained sales floor presence, greeted customers, answered questions and assisted with purchases.
- Interviewed and hired new employees to maintain service delivery standards.
- Addressed customer complaints or issues promptly, working toward satisfactory resolutions.
- Coordinated with Human Resources regarding staffing needs, disciplinary actions, or personnel changes within department.
- Trained new hires on company protocols, software systems, and job responsibilities.
- Monitored inventory levels, placing orders for products or supplies as needed.
- Facilitated team meetings to discuss goals, progress updates, and areas for improvement.
- Developed strategies and plans for new product development.
Modular Team Associate
Walmart
Cedar Hill, Tx
05.2018 - 07.2018
- Assisted in training new team members on modular unit assembly procedures and best practices.
- Followed detailed assembly instructions, blueprints, and schematics to build modular units accurately.
- Prepared materials and tools for assembly, ensuring all necessary components were available.
- Conducted routine maintenance on equipment used in assembly process, ensuring optimal performance at all times.
- Inspected completed modules for quality assurance, identifying any defects or issues that needed correction.
- Coordinated with other departments as necessary to address any potential delays or obstacles in workflow process.
- Maintained clean and safe work environment by adhering to safety guidelines and protocols.
- Met established deadlines for completing assigned tasks and projects related to modular unit production.
- Updated inventory records and reported any shortages of materials or supplies needed for assembly operations.
- Boosted sales with well-stocked, well-organized and attractive displays.
- Answered customer and employee questions about merchandise availability or locations.
- Updated products with new pricing for regular sales, clearance racks and short-term promotions.
IMS Associate
Overnight IMS Associate
Cedar Hill, TX
07.2016 - 05.2018
- Manage the Inventory on the company inventory system.
- Complete pick list for each department then pull picks to the floor to be worked.
- Once over-stock comes back, scan the bin and the product, label the merchandise and place it in the assigned department bin.
- Kept warehouse and work areas organized, clean and free from hazards.
- Confirmed merchandise location met storage requirements.
- Kept inventory records updated and prepared standard reports for management review.
- Maintained excellent inventory organization and kept all products accessible.
- Reconciled physical counts with digital records and resolved discrepancies.
- Performed daily review of inventory reports to assist with correction activities.
- Trained new team members on proper inventory management techniques and company policies.
- Researched inventory-related discrepancies, making appropriate adjustments in inventory system.
- Resolved shortages and damages with excellent documentation and vendor relations.
- Used computers to generate shipping labels and update inventory.
Sales Associate
Overnight stocker/sales associate
Midlothian, Texas
10.2008 - 07.2016
- Greet customers ask if any assistance is needed, help with products.
- Break down freight by category and stock the merchandise Once an is complete work your department's returns then help around in other incomplete departments.
- Coordinated orders, selected products and prepared items for sale.
- Kept back room neat and clean, removing debris and placing products in appropriate locations.
- Worked with team members to accomplish tasks and meet targets.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Set up and organized merchandise displays to comply with brand standards.
- Made store look great by upholding company standards for merchandise presentation.
- Greeted customers and asked questions to assess needs.
Education
High School Diploma -
Evolution Academy Charter School
Richardson, Tx12.2008
Skills
- Ability To Work Independently
- Attention to Detail
- Critical Thinking
- Customer Service Skills
- Decision Making
- Excellent Communication
- Inventory counting
- Inventory Management
- Microsoft Outlook
- Organizational Policies
- Organizational Skills
- Performance Metrics
- Problem Solving
- Quality Assurance
- Reliability
- Software Proficiency
- Task Prioritization
- Time Management
- Training and Development
- Reliable and punctual
Certification
- Office management training course
- Smart Horizon
- 2016-10
Timeline
Sales Associate
Overnight Modular Team/ Sales Associate
03.2023 - 07.2024
Customer Service Representative
All season equipment
10.2020 - 08.2022
Loc Technician
Self Employed
07.2020 - Current
Grocery / Liquor Department Manager
Walmart
07.2018 - 10.2020
Modular Team Associate
Walmart
05.2018 - 07.2018
IMS Associate
Overnight IMS Associate
07.2016 - 05.2018
Sales Associate
Overnight stocker/sales associate
10.2008 - 07.2016
High School Diploma -
Evolution Academy Charter School