Rebecca Bahena
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Veterinary Technician - ER/ICU Technician
Thrive Pet Healthcare Specialty
10.2023 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Collected and prepared specimens for laboratory testing.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted veterinarians with radiographs and ultrasounds.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Actively participated in patient rounds with physicians and nurses, providing insight from a technical perspective on potential treatment options or adjustments needed.
- Maintained accurate documentation of patient information, including medical history, treatments administered, and progress notes.
- Utilized medical software to document and track patient progress.
Emergency Veterinary Assistant
Veterinary Emergency Group
01.2021 - Current
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Veterinary Technician
Boulevard Veterinary Clinic
04.2018 - 03.2021
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Implanted subcutaneous identification microchips into animals.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
Veterinary Assistant
Boulevard Veterinary Clinic
04.2018 - 03.2021
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Assisted senior staff with blood analyses and physical assessments. Collected and prepared specimens and samples for outside laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Client Care Specialist
Boulevard Veterinary Clinic
04.2018 - 03.2021
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Entered data from pet records and office visits into computer system using Vetter Software.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Provided information and referrals to community partners and other treatment providers
Key Holder
Kiehl’s Since 1851
10.2017 - 04.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Enhanced store security by meticulously following all opening and closing procedures.
Makeup Consultant
Sephora
09.2014 - 10.2017
- Organized promotional events to showcase new product arrivals, driving increased foot traffic to the store location.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Provided expert color matching services for foundation and other complexion products, ensuring client satisfaction with purchase decisions.
- Collaborated with team members to improve store performance, maintaining a professional and welcoming atmosphere for customers.
- Demonstrated and explained use of different beauty products to educate customers.
- Maintained cleanliness of workstations and adhered to hygiene protocols during makeup applications to create a safe environment for clients.
Sales Associate
American Eagle Outfitters, Inc
11.2011 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate in Science -
Harold Washington College
Chicago, IL05.2017
Skills
- Fluent in Spanish
- Proficient in Microsoft Office Word
- Proficient in Microsoft Office PowerPoint
- Proficient in Microsoft Office Excel
- Outstanding organizational skills
- Time management skills
- Exceptional multi-tasking skills
- Ability to work independently
- Ability to work with team
- Effective communication
- Excellent oral skills
- Excellent written skills
- Customer service experience
- Ability to work in fast paced environment
Timeline
Veterinary Technician - ER/ICU Technician
Thrive Pet Healthcare Specialty
10.2023 - Current
Emergency Veterinary Assistant
Veterinary Emergency Group
01.2021 - Current
Veterinary Technician
Boulevard Veterinary Clinic
04.2018 - 03.2021
Veterinary Assistant
Boulevard Veterinary Clinic
04.2018 - 03.2021
Client Care Specialist
Boulevard Veterinary Clinic
04.2018 - 03.2021
Key Holder
Kiehl’s Since 1851
10.2017 - 04.2018
Makeup Consultant
Sephora
09.2014 - 10.2017
Sales Associate
American Eagle Outfitters, Inc
11.2011 - 06.2014
Associate in Science -
Harold Washington College
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