Alexandra C. Matusiak
Cedar Park,TX
Summary
Seasoned Practice Manager at Cypress Creek Pet Care, adept in staff management and performance tracking. Spearheaded initiatives that significantly enhanced operational efficiency and team cohesion. Excelled in policy development and conflict resolution, ensuring sustained practice growth and superior customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Practice Manager
Cypress Creek Pet Care - Thrive Pet Healthcare
Cedar Park, Texas
09.2016 - 11.2024
- Provided leadership, motivation, guidance, and constructive feedback to the medical team in order to meet goals and objectives.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards, the American Veterinary Medical Association (AVMA), and the American Animal Hospital Association (AAHA).
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Maintained financial records, including billing and accounts receivable and payable.
Lead Veterinary Technician
Cypress Creek Pet Care
Cedar Park, TX
12.2006 - 09.2016
- Supervised all aspects of patient care while also training technician skills and hospital protocols.
- Organized daily work schedules for veterinary technicians and assistants, per the needs of the hospital.
- Ran department meetings in order to ensure clear communication and improve the efficiency of the team.
- Managed inventory of supplies and medications in the clinic while adhering to budgetary restrictions.
- Monitored patient health, including vitals, administered medications, and maintained intravenous fluid for intensive care and post-operative patients, while maintaining accurate medical records.
- Performed laboratory testing, such as fecal analysis, urinalysis, cytology, hematology, and serology.
- Proficient in veterinary technician skills such as patient restraint, blood draws, catheter placement, taking X-rays, inducing and monitoring anesthesia, surgical assistance, dental prophylactics, and dental X-rays.
Education
Associate of Science - Veterinary Science
College of Southern Nevada
Las Vegas, NV05-2005
Bachelor of Arts - Psychology
San Diego State University
San Diego, CA05-2002
Associate of Science - Business Administration
Grossmont College
El Cajon, CA05-2000
Skills
- Policy and procedure development
- Staff management, development and team building
- Performance and metric tracking
- Customer communication etiquette and resolution
- Conflict management
- General computer proficiency
- Detail oriented
Affiliations
- Enjoying family time, baking, sport activities, being outdoors
Certification
Licensed Veterinary Technician (LVT) in Nevada
Timeline
Practice Manager
Cypress Creek Pet Care - Thrive Pet Healthcare
09.2016 - 11.2024
Lead Veterinary Technician
Cypress Creek Pet Care
12.2006 - 09.2016
Licensed Veterinary Technician (LVT) in Nevada
Associate of Science - Veterinary Science
College of Southern Nevada
Bachelor of Arts - Psychology
San Diego State University
Associate of Science - Business Administration
Grossmont College
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