LaQuetta Johnson-Santos
San Antonio
Summary
Organized professional experienced in mortuary science and forensic support. Known for strong multitasking abilities and effective communication, contributing to streamlined operations and compliance with safety protocols in high-pressure environments.
Experienced morgue technician with a strong focus on safety and operational efficiency. Maintained accurate documentation and collaborated effectively with medical examiners to improve workflow processes. Ready to leverage expertise to enhance service delivery in the funeral industry.
Overview
19
19
years of professional experience
Work History
Morgue Tech
Bexar County Medical Examiner
San Antonio, TX
01.2025 - Current
- Assisted in processing and documenting forensic evidence for case investigations.
- Operated laboratory equipment to perform toxicology tests and analysis.
- Maintained accurate records of autopsy findings and laboratory results.
- Collaborated with medical examiners to streamline workflow processes.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Licensed Funeral Director
Beyer & Beitel Mortuary Service
San Antonio, TX
01.2007 - 01.2025
- Conducted comprehensive funeral arrangements, ensuring families received compassionate support and guidance.
- Prepared and maintained accurate documentation for deceased individuals, adhering to legal and regulatory requirements.
- Coordinated transportation logistics for remains, optimizing schedules for efficiency and timeliness.
- Oversaw embalming procedures, ensuring adherence to health standards and enhancing presentation quality.
- Trained junior staff on best practices in customer service and care techniques for grieving families.
- Developed personalized memorial services that reflected individual life stories, fostering meaningful tributes.
- Coordinated transportation logistics for funerals, including procession routes and vehicle arrangements, minimizing delays or disruptions during the events.
- Oversaw maintenance tasks related to facility upkeep, ensuring a clean and well-presented environment conducive to mourning guests'' comfort.
- Handled sensitive situations professionally while maintaining confidentiality of personal information at all times.
- Implemented innovative marketing strategies to attract new clientele while maintaining a strong reputation within the community.
- Increased efficiency in operations by streamlining the embalming process and coordinating with various departments.
- Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Worked with cemeteries to schedule grave opening and closing.
- Resolved conflicts and addressed employee concerns to foster a positive work environment.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Oversaw daily operations to ensure team adherence to safety protocols and company policies.
- Mentored staff, fostering professional development and enhancing team performance.
- Streamlined workflow processes, resulting in improved efficiency and productivity across departments.
- Conducted regular performance evaluations to identify training needs and guide employee growth.
- Managed documentation for death certificates and other legal requirements, ensuring accuracy and timeliness.
- Supervised team operations to ensure adherence to safety protocols and performance standards.
- Coordinated shift schedules to optimize workforce productivity and resource allocation.
- Trained new employees on operational procedures and equipment usage for improved efficiency.
Licensed Funeral Director
Funeral Caring USA
San Antonio, TX
01.2020 - 01.2021
- Coordinated funeral services with families, ensuring personalized and compassionate support throughout the process.
- Managed preparation of deceased, including embalming and restorative work to uphold dignity and respect.
- Developed and implemented streamlined processes for documentation and compliance with regulatory requirements.
- Led training sessions for new staff on best practices in client care and operational procedures.
- Oversaw logistics for memorial services, coordinating transportation and venue arrangements effectively.
- Collaborated with vendors to source high-quality materials for memorial products, ensuring value and satisfaction.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Education
High School Diploma -
Sam Houston
San Antonio, TXCertificate of Completion in Mortgage Loan Origina - Certificate of Completion in Mortgage Loan Origina
Affinity Real Estate & Mortgage Services Training
10700 Rose Crans Avenue Bellflower, CA 9070608-2023
Associate of Science - Mortuary Science
San Antonio College
San Antonio, TX12-2014
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Organization skills
- Time management
- Data entry
- Telephone skills
- Recordkeeping and bookkeeping
Timeline
Morgue Tech
Bexar County Medical Examiner
01.2025 - Current
Licensed Funeral Director
Funeral Caring USA
01.2020 - 01.2021
Licensed Funeral Director
Beyer & Beitel Mortuary Service
01.2007 - 01.2025
High School Diploma -
Sam Houston
Certificate of Completion in Mortgage Loan Origina - Certificate of Completion in Mortgage Loan Origina
Affinity Real Estate & Mortgage Services Training
Associate of Science - Mortuary Science
San Antonio College