LaQuetta Mitchell
Columbia,SC
Summary
Dynamic Case Worker with a proven track record at the Department of Social Services, excelling in client advocacy and effective communication. Skilled in developing individualized plans and maintaining case confidentiality, I foster trusting relationships that enhance client satisfaction and compliance. Recognized for streamlining processes, improving service delivery, and ensuring timely support for diverse needs.
Overview
28
28
years of professional experience
Work History
Case Worker 1
Department of Social Services
04.2021 - 04.2025
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Food Service Associate
Richland School District One
11.2017 - 11.2018
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
- Managed special dietary requests sensitively, adapting recipes as needed while adhering to strict allergy protocols for guest safety.
Flight Attendant
Mesa Airlines
08.2005 - 03.2014
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Mail Handler
AXA Equitable Life Real Estate & Investment
06.1997 - 07.2005
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Contributed to positive workplace culture by fostering open communication channels among team members, leading to increased morale and job satisfaction rates.
- Maintained clean and organized mail room to promote safety and efficiency.
- Streamlined mail processing operations, reducing sorting errors significantly.
- Increased customer satisfaction by handling customer inquiries and resolving issues promptly.
Education
High School Diploma - Regulatory Affairs
Ridgeland High School
Ridgeland, SC06.1983
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Records management
- Professional boundaries
Timeline
Case Worker 1
Department of Social Services
04.2021 - 04.2025
Food Service Associate
Richland School District One
11.2017 - 11.2018
Flight Attendant
Mesa Airlines
08.2005 - 03.2014
Mail Handler
AXA Equitable Life Real Estate & Investment
06.1997 - 07.2005
High School Diploma - Regulatory Affairs
Ridgeland High School
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