LaQuinta Fernandez
Las Vegas
Summary
Human Resources and Customer Service professional with 5+ years of experience in HR support, employee relations, call center operations, and retail service. Proven ability to lead teams, resolve employee concerns, and deliver excellent customer experiences. Skilled in Excel, Outlook, reporting, and onboarding processes. Recognized for adaptability, problem solving, and strong communication in fast-paced, dynamic environments. Open to HR, management, customer service, retail, and remote opportunities.
Overview
11
11
years of professional experience
Work History
Uber Crash & Safety Support Agent
Telus International
Las Vegas
10.2024 - Current
- I deliver empathy, active listening, and structure in time management for crash detection.
- I support with property damage or safety concern agent. Submitting claims when needed , educated to know the procedure of when a claim is needed. Creating and submitting a report to the insurance carrier, educated when to transfer and who to transfer too, handoffs to urgent safety and/or legal team if applicable.
- I have open availability when sudden changes arise within the workplace at all times. I transition quickly and efficiently.
Human Resources Associate Partner
Amazon
Las Vegas
04.2022 - 05.2024
- Manage onboarding, transfers, and HR support for 200+ associates across multiple sites.
- Conduct workplace investigations, including employee relations, prepare and educate reports, and recommend corrective actions to leadership.
- Generate and analyze daily metrics using Excel and Outlook; deliver insights to managers.
- Generate, track, and present daily metrics using Excel and Outlook to drive decision-making.
- Educate and relay information to other managers onsite and associates on HR compliance, policies, and procedures.
- Recognized for leadership, adaptability, and commitment to Amazon’s customer-obsession principles.
- Partner with leaders to improve employee experience, performance, and compliance.
- Recognized for adaptability, leadership, and driving 'customer obsession' in HR practices.
Fulfillment Associate Partner / Problem Solver / PG / IOL
Amazon
Las Vegas
10.2020 - 04.2022
- Promoted multiple times due to strong performance and leadership.
- Processed inventory discrepancies, damaged goods, and exception work to maintain accuracy.
- Trained peers and managers in inventory processes, improving workflow efficiency.
- Assisted in leading team performance and exceeding daily productivity goals.
Customer Service Representative (Nike & Netflix)
IntouchCX
Las Vegas
03.2020 - 08.2020
- Delivered technical support and product guidance via inbound/outbound calls.
- Resolved escalated customer concerns with professionalism and empathy.
- Supported Nike customers with product inquiries and Netflix users with troubleshooting.
Customer Service Associate
Mailboxes Plus
Las Vegas
03.2017 - 08.2020
- Managed mail services, shipping/receiving, and package tracking.
- Assisted customers with account and service inquiries, ensuring timely resolution.
Customer Service & Caregiving positions
01.2015 - 01.2020
- Gained experience in client support, caregiving, sales, and retail operations.
- Built skills in communication, multitasking, and customer satisfaction.
Education
High School Diploma - Equivalent
Skills
- Employee relations
- Onboarding
- Investigations
- Reporting
- Compliance
- Training
- Call center operations
- Troubleshooting
- Escalations
- Retail sales
- Account management
- Excel
- Outlook
- Reporting tools
- Communication platforms
- Adaptability
- Alzheimer’s/Dementia care
- Hospice support
- Medication administration
- CPR/First Aid
Skills
Employee relations, Onboarding, Investigations, Reporting, Compliance, Training, Call center operations, Troubleshooting, Escalations, Retail sales, Account management, Excel, Outlook, Reporting tools, Communication platforms, Adaptability, Alzheimer’s/Dementia care, Hospice support, Medication administration, CPR/First Aid
Timeline
Uber Crash & Safety Support Agent
Telus International
10.2024 - Current
Human Resources Associate Partner
Amazon
04.2022 - 05.2024
Fulfillment Associate Partner / Problem Solver / PG / IOL
Amazon
10.2020 - 04.2022
Customer Service Representative (Nike & Netflix)
IntouchCX
03.2020 - 08.2020
Customer Service Associate
Mailboxes Plus
03.2017 - 08.2020
Customer Service & Caregiving positions
01.2015 - 01.2020