LaQuisha Carey
Cherryville,United States
Summary
A very self motivated hardworking professional, strong passionate job seeker with strong organizational skills eager to secure entry-level as an Revenue Service Rep. Resourceful customer service representative with 5 years of experience. Committed to forging my strong customer relationships and ensuring nothing but satisfactory problem resolutions and Well organized, very congenial, ability to assume responsibility in a prompt manner. Results-oriented and able to handle multiple tasks in a fast paced environment. Excellent interpersonal and communication skills. Demonstrated record of high performance standards. Able to quickly learn and implement new procedures and methods. Team player with proven ability to increase productivity. Detail-oriented and committed to maintaining the highest quality control and patient and customer standards. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Very motivated to learn, grow and excel in working an Representative.
Overview
9
9
years of professional experience
1
1
Certification
Work History
QMA
R-Anell Housing Group
Crouse, NC
08.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Shift Leader
Village Inn Pizza Parlor
Lincolnton, NC
11.2021 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Enforced company policies and regulations with employees.
- Monitored 10 employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Order Picker
Rauch Industries Inc.
Gastonia, United States
08.2019 - 08.2021
- Pulled 100 orders daily quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines. Removed items from shelves or storage bins and scanned tags.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Checked inventory and selected products from specific locations based upon availability.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustments.
Machine Operator
Leviton Manufacturing Co. Inc.
Morganton, NC
10.2015 - 02.2019
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations. Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored 3 machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records of 1,400 parts daily and identified hold-ups.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
Education
Certification - Certified Phlebotomy Technician
Veintastic Phlebotomy School
Charlotte, NC06.2022
High School Diploma -
Ashbrook High School
Gastonia, NC06.2012
Skills
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Understanding Customer Needs
- Call Documentation
- Issue and Complaint Resolution
- HIPAA Guidelines
- Exceptional Communicator
- Data Verification
- Data Entry and Maintenance
- Analytical and Critical Thinking
- Written Communication
- Active Listening
Certification
- Certified Phlebotomy Technician
Timeline
QMA
R-Anell Housing Group
08.2022 - Current
Shift Leader
Village Inn Pizza Parlor
11.2021 - 02.2024
Order Picker
Rauch Industries Inc.
08.2019 - 08.2021
Machine Operator
Leviton Manufacturing Co. Inc.
10.2015 - 02.2019
Certification - Certified Phlebotomy Technician
Veintastic Phlebotomy School
High School Diploma -
Ashbrook High School
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