Laquisha Webster
Hyundai Glovis
Montgomery
17
years of professional experience
Dynamic Forklift Operator with Hyundai Glovis, skilled in material handling and OSHA compliance. Proven ability to enhance warehouse efficiency through effective teamwork and problem-solving. Recognized for training new operators and optimizing loading processes, ensuring safety and productivity in high-pressure environments. Committed to delivering exceptional results and maintaining operational excellence.
Work History
Forklift Operator
2 Years 11 Months- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine safety inspections on equipment to ensure compliance with standards.
- Assisted in inventory management by accurately tracking shipments and stock levels.
- Collaborated with team members to optimize loading and unloading processes.
- Maintained clear communication with supervisors regarding operational challenges and solutions.
- Trained new operators on safety protocols and equipment operation techniques.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Call Center Representative
5 Years 4 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Handled high-volume calls efficiently to ensure timely assistance for customers.
- Collaborated with team members to streamline call processes and improve response times.
- Documented customer interactions accurately in CRM system to maintain detailed records.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Identified upselling opportunities to increase revenue generation.
Asst Team Lead
5 Years- Coordinated daily operations to ensure timely completion of logistics tasks.
- Assisted in developing training materials for new team members to enhance onboarding efficiency.
- Monitored inventory levels and facilitated accurate reporting to optimize supply chain management.
- Supported project management efforts by tracking progress and adjusting timelines as necessary.
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
Cashier
3 Years 4 Months- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted customers with menu selections, providing recommendations when needed.
- Handled cash and credit payments, ensuring secure transaction processes.
Education
High School Diploma
Skills
Forklift operation
Forklift operator certification
Loading and unloading
Shipping and receiving
Team player
Material handling
Teamwork and collaboration
Order picking
Order picking and processing
Materials handling
Problem-solving
Shipping and receiving expert
OSHA compliance
Heavy equipment operations
Lift equipment operation
Equipment operations
Timeline
Forklift Operator
Hyundai Glovis
09.2023 - CurrentRead More
Call Center Representative
Duke Energy
05.2018 - 09.2023Read More
Asst Team Lead
Hyundai Glovis
05.2013 - 05.2018Read More
Cashier
Church's Chicken
01.2010 - 05.2013Read More
Sidney Lanier
High School Diploma
Read More