Summary
Overview
Work History
Education
Skills
Timeline
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LAQUITA BROWN

Yukon,OK

Summary

Hard-working Biology major (3.6 GPA) currently attending Rust College, with 1 year of work experience. Aiming to leverage a proven knowledge of customer communications, conflict resolution, and acute care facility skills to successfully fill the Customer Service role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.

Overview

9
9
years of professional experience

Work History

DOK SHIP

Amazon
Oklahoma City, OK
07.2022 - Current
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.

Medical Assistant

Centre For Neuro Skills
Irving, TX
02.2021 - 09.2022
  • Show patients to examination rooms and prepare them for the physician
  • Prepare and administer medications as directed by a physician
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Authorize drug refills and provide prescription information to pharmacies

Caregiver

Shelby Gardens Place
Cordova, TN
05.2018 - 02.2021
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation

Customer Service

Xerox
Madison, MS
12.2015 - 05.2018
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Education

Bachelor of Science (B.S.) - Biology

RUST COLLEGE
05.2022

Skills

  • Time management
  • Empathetic listening
  • Documentation
  • Verbal and written communication skills
  • Elderly care
  • Classroom instruction
  • First aid and CPR

Timeline

DOK SHIP

Amazon
07.2022 - Current

Medical Assistant

Centre For Neuro Skills
02.2021 - 09.2022

Caregiver

Shelby Gardens Place
05.2018 - 02.2021

Customer Service

Xerox
12.2015 - 05.2018

Bachelor of Science (B.S.) - Biology

RUST COLLEGE

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