LaQuita Campbell
Affton,MO
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
18
18
years of professional experience
Work History
Account Manager
Keeley Construction
10.2022 - Current
- Build strong relationships with clients to address their needs promptly and increase client satisfaction.
- Maintain high client retention rate through exceptional customer service and anticipating client needs.
- Manage diverse portfolio of accounts, effectively handling communication and resolving problems on time.
- Successfully resolve challenging situations, safeguarding valuable clients and fostering positive relationships with all stakeholders.
- Facilitate effective collaboration between clients and internal teams through the establishment of clear communication channels.
- Assist in the development of training materials for new hires, ensuring smooth onboarding process.
- Contribute to team's excellent reputation through delivery of exceptional client service, resulting in recognition.
Associate Client Manager
NielsenIQ
04.2019 - 09.2022
- Enhanced client satisfaction and engagement by applying independent data analytics
- Leveraged multiple complex data sets while optimizing outcomes.
- Sole on-site associate
- Demonstrated strong ability to engage and communicate effectively with client senior leadership, including C-suite executives.
- Spearheaded informative conference calls to share data-driven analytics, clarify goals, and set expectations among cross-functional team members.
- Conducted data cleaning and formulated analytical support
- Produced standardized retail and client partner reporting, utilizing analytics to inform decision-making in planning discussions.
- Managed ad-hoc requests pertaining to business analytics and planning.
Retail Client Services Manager
Advantage Solutions (Energizer DRT)
07.2018 - 02.2019
- Promoted from Customer Development Manager
- Managed relationships between Advantage Retail Sales teams and Energizer Retail Leadership teams
- Created, built and maintained relationships with Business Development Managers to build sales presentations and collaborate to create product placement
- Successfully researched external factors influencing business performance
- Responsible for the daily office operations development and other business-related functions
- Provides superior customer service demonstrating responsiveness with urgency to resolve issues.
Customer Development Manager
Advantage Solutions (Energizer DRT)
05.2018 - 07.2018
- Developed and leveraged relationships with key decision makers for Drive Accounts (Target & Home Depot) for the Greater Saint Louis Area
- Worked with supervisors to raise the level of effectiveness across territory and met and exceeded POS to plan goals.
Talent Acquisition Specialist
Spectrum Healthcare Resources
04.2017 - 05.2018
- Established recruiting requirements by studying organization plans and objectives; met with managers to discuss needs
- Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits.
Business Development Specialist
Advantage Solutions
04.2013 - 04.2017
- Created, built and maintained relationships with Business Development Managers to build sales presentations and collaborated to create pricing strategies and product placement
- Successfully researched external factors influencing business performance and improved financial performance of products to drive revenue
- Responsible for the daily office operations, development and other business-related functions
- Provided superior customer service by demonstrating responsiveness with urgency to resolve issues.
Assistant Store Manager
Walmart
04.2009 - 02.2012
- Cultivated relationships with vendors to successfully manage sales processes, operations, and revenue goals within the store
- Created employee incentives which boosted motivation, performance, and employee retention to increase overall profitability
- Led merchandise operations and developed strategies to increase product sales within location.
Business Analyst
Enterprise Holdings, Inc.
09.2006 - 10.2008
- Managed Relationships between business units and IT development staff to problem solved and created project base results utilized company wide
- Central point of contact for making enhancements and creating reporting for Executives and End users within Enterprise Holdings Inc
- Streamlined processes to enhance integration testing throughout the organization
- Improved IT resources to present business process reviews to corporate staff and lower IT ticket percentage
- Utilized project management skills to increase overall workflow results within IT Division.
Education
Bachelor of Science - Business Administration
Southeast Missouri State University
Cape Girardeau, MO05.2006
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Project Management
- Client Development
Activities
- Volunteer Youth Track & Field Coach with Ultimate Speed Academy
- Big Brothers Big Sisters back to school-supply drive – Coordinator
- Adopt-a-Family for the holidays - Coordinator
Timeline
Account Manager
Keeley Construction
10.2022 - Current
Associate Client Manager
NielsenIQ
04.2019 - 09.2022
Retail Client Services Manager
Advantage Solutions (Energizer DRT)
07.2018 - 02.2019
Customer Development Manager
Advantage Solutions (Energizer DRT)
05.2018 - 07.2018
Talent Acquisition Specialist
Spectrum Healthcare Resources
04.2017 - 05.2018
Business Development Specialist
Advantage Solutions
04.2013 - 04.2017
Assistant Store Manager
Walmart
04.2009 - 02.2012
Business Analyst
Enterprise Holdings, Inc.
09.2006 - 10.2008
Bachelor of Science - Business Administration
Southeast Missouri State University
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