LaQuita Huguley

• Developed and implemented quality control procedures to enhance operational standards.
• Documented findings from quality assessments and communicated results to management.
• Monitored inventory levels of supplies for quality testing processes to ensure adequacy.
• Introduced methods for measuring process effectiveness and efficiency across the organization.

• Developed and implemented educational workshops on life skills and personal development.
• Mentored new resident assistants in best practices and operational procedures.
• Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
• Monitored assigned areas for cleanliness and security purposes.
• Welcomed new residents and assisted with community adjustment.

• Streamlined appointment bookings using scheduling software, enhancing overall efficiency.
• Communicated with clients to confirm appointments and resolve inquiries.
• Maintained accurate records of customer interactions and schedule modifications.
• Managed multiple calendars simultaneously, ensuring accuracy in information entry.
• Ensured timely servicing of all scheduled appointments for optimal client satisfaction.

Trained and mentored staff on customer service and operational procedures to enhance team performance.

• Resolved customer complaints promptly, fostering satisfaction and loyalty.
• Utilized point-of-sale system to accurately scan merchandise and ensure correct totals.

Supervised daily operations, maintaining efficient service in a high-traffic convenience store.

• Delivered exceptional customer service through active listening and engagement techniques.

• Guided clients in selecting rental properties that aligned with preferences.
• Coordinated property viewings and conducted timely follow-ups with prospective tenants.
• Facilitated tenant communication with property management regarding maintenance requests.
• Managed incoming calls related to unit availability, pricing, and inquiries.

• Verified attributes and quantities of merchandise by conducting thorough order reviews.
• Printed and affixed accurate labels on boxes, crates, and containers before shipment.
• Cross-checked incoming shipments against invoices and purchase orders for accuracy.
• Organized inventory in designated warehouse locations based on size and type.

• Mentored staff to develop skills and consistently meet daily targets.
• Supervised receiving and stockroom operations to identify inventory opportunities and reduce shrinkage.
• Generated accurate and timely reports on project activities.
• Monitored transactions and deposits to ensure revenue accuracy and eliminate discrepancies.
• Collaborated with store manager to formulate strategies for achieving sales and profit objectives.

• Identified patients following procedural guidelines prior to specimen collection.
• Located and accessed suitable veins using sterilized equipment for blood draws.
• Ensured operational readiness by maintaining a fully stocked phlebotomy cart and station.
• Conducted assessments of plasma collection machines to verify functionality and safety.
• Labeled blood vials with essential details: collection time, date, patient name.

• Reconciled sales records and cash transactions with Square during opening and closing procedures.
• Delivered comprehensive training and mentoring to front-end employees on operations and customer service.
• Resolved customer complaints effectively, ensuring complete satisfaction.
• Monitored checkout cash drawers to verify adequate cash supply.
• Delegated tasks based on shift requirements, individual strengths, and specialized training.