Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

LaQuita Huguley

Rockwall,TX
LaQuita Huguley

Summary

Dynamic professional with a proven track record at Catalyst Ministries, adept in time management and venipuncture. Excelled in enhancing customer satisfaction and team performance through supportive leadership and efficient problem-solving. Demonstrated excellence in utilizing CRM software for seamless customer experiences, achieving significant improvements in operational efficiency and patient care.

Overview

4
years of professional experience

Work History

Catalyst Ministries

Resident Assistant/Group Facilitator
12.2023 - Current

Job overview

  • Attend, participate, and contribute to weekly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Respond to room transfers, incident reports, and maintenance requests.
  • Assist residents in preparing for activity and social programs.
  • Assist in evacuation during emergency situations, ensuring safety and accountability of all residents.

Toyota Motor

BDC Agent
01.2024 - 07.2024

Job overview

  • Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.

GreenTop Grocery

Front End Supervisor
08.2023 - 12.2023

Job overview

  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Premier Staffing

Leasing Consultant
04.2023 - 08.2023

Job overview

  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Greeted clients, showed apartments, and prepared leases.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

RaceTrac

Shift Manager
01.2023 - 05.2023

Job overview

  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Grifols Biomat USA

Lead Phlebotomist
10.2020 - 11.2022

Job overview

  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
  • Developed strong relationships with patients by fostering trust during the blood collection process.
  • Contributed to a positive workplace culture through active engagement in team meetings and events.
  • Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
  • Utilized various venipuncture techniques depending on each patient''s needs for optimal results.

Education

Columbus Technical College
Columbus, GA

GED
06.2010

University Overview

  • Honor Roll 2010

Skills

  • Time Management
  • Team Player
  • Supportive
  • Activity Planning
  • Venipuncture
  • Specimen labeling procedures
  • Sample and specimen collection
  • Cash Handling
  • Customer service focus
  • CRM Software
  • Appointment Setting

Accomplishments

Accomplishments
  • Collaborated with team of 4 in the development of Rescuing victim women.
  • Educated 10 phlebotomy students on venipuncture and capillary puncture techniques.
  • Supervised team of 12 staff members.
  • Achieved a positive work environment by completing the needs of my team with accuracy and efficiency.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

BDC Agent
Toyota Motor
01.2024 - 07.2024
Resident Assistant/Group Facilitator
Catalyst Ministries
12.2023 - Current
Front End Supervisor
GreenTop Grocery
08.2023 - 12.2023
Leasing Consultant
Premier Staffing
04.2023 - 08.2023
Shift Manager
RaceTrac
01.2023 - 05.2023
Lead Phlebotomist
Grifols Biomat USA
10.2020 - 11.2022
Columbus Technical College
GED

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LaQuita Huguley