Dedicated Customer Account (Service) Representative with 10 years of Call Center/PC experience. Skilled at fast typing averaging 44 WPM or more. Experienced in Microsoft word, Outlook, Teams, OneDrive, OneNote, CIM, Salesforce, Avaya and Excel.
Overview
10
10
years of professional experience
Work History
Dasher
DoorDash
Jacksonville Beach
09.2025 - Current
Delivered food orders efficiently to customers in designated areas.
Communicated with customers to confirm delivery details and address concerns.
Navigated routes using GPS technology to ensure timely deliveries.
Remote Medical Collections Representative
Alliance Collection Agencies
Jacksonville Beach
04.2025 - 08.2025
Managed patient accounts to ensure timely collection of outstanding balances.
Utilized billing software to track and update payment statuses efficiently.
Communicated with patients regarding payment arrangements and account inquiries.
Remote Retention Coordinator (WFH)
ADT LLC
Jacksonville
09.2024 - 01.2025
Transferred inbound calls to the correct department.
Set Field appointments for customers with a sales representative.
Remote Customer Account Representative (WFH)
US Auto Credit
Jacksonville
12.2019 - 05.2024
Handle contracts and payments on accounts.
Utilize skip tracing resources.
Effectively manage approx. 200 inbound and outbound calls daily.
Advise debtors on payment options and set up payment plans.
Send E-mails daily.
Run Equifax reports on delinquent customers.
Request field visits to customers place of residence or emplacement.