Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAQUITA ISAAC

Jacksonville Beach

Summary

Dedicated Customer Account (Service) Representative with 10 years of Call Center/PC experience. Skilled at fast typing averaging 44 WPM or more. Experienced in Microsoft word, Outlook, Teams, OneDrive, OneNote, CIM, Salesforce, Avaya and Excel.

Overview

10
10
years of professional experience

Work History

Dasher

DoorDash
Jacksonville Beach
09.2025 - Current
  • Delivered food orders efficiently to customers in designated areas.
  • Communicated with customers to confirm delivery details and address concerns.
  • Navigated routes using GPS technology to ensure timely deliveries.

Remote Medical Collections Representative

Alliance Collection Agencies
Jacksonville Beach
04.2025 - 08.2025
  • Managed patient accounts to ensure timely collection of outstanding balances.
  • Utilized billing software to track and update payment statuses efficiently.
  • Communicated with patients regarding payment arrangements and account inquiries.

Remote Retention Coordinator (WFH)

ADT LLC
Jacksonville
09.2024 - 01.2025
  • Transferred inbound calls to the correct department.
  • Set Field appointments for customers with a sales representative.

Remote Customer Account Representative (WFH)

US Auto Credit
Jacksonville
12.2019 - 05.2024
  • Handle contracts and payments on accounts.
  • Utilize skip tracing resources.
  • Effectively manage approx. 200 inbound and outbound calls daily.
  • Advise debtors on payment options and set up payment plans.
  • Send E-mails daily.
  • Run Equifax reports on delinquent customers.
  • Request field visits to customers place of residence or emplacement.
  • Average 44 or more WPM.

Collector

DCI
Jacksonville
08.2019 - 12.2019
  • Collect on delinquent accounts.
  • Took inbound and made outbound calls daily.
  • Set payment arrangements.

Customer Account Representative

US Auto Credit
Jacksonville
10.2018 - 07.2019
  • Handle contracts and payments on accounts.
  • Skip trace delinquent accounts.
  • Request field visits.
  • Send E-mails.

Collections Specialist

Citibank
Jacksonville
03.2016 - 07.2018
  • Collect on credit card debt.
  • Skip trace accounts.
  • Take inbound calls and make outbound calls.
  • Set payment plans to prevent charge off.

Education

GED -

Terry Parker

Skills

  • Customer focus
  • Client engagement
  • Documentation skills
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Time management
  • Organizational skills
  • Reliability
  • Effective communication
  • Professionalism
  • Active listening
  • Documentation and recordkeeping
  • Task prioritization

Timeline

Dasher

DoorDash
09.2025 - Current

Remote Medical Collections Representative

Alliance Collection Agencies
04.2025 - 08.2025

Remote Retention Coordinator (WFH)

ADT LLC
09.2024 - 01.2025

Remote Customer Account Representative (WFH)

US Auto Credit
12.2019 - 05.2024

Collector

DCI
08.2019 - 12.2019

Customer Account Representative

US Auto Credit
10.2018 - 07.2019

Collections Specialist

Citibank
03.2016 - 07.2018

GED -

Terry Parker
LAQUITA ISAAC