LAQUITA MANN
Philadelphia,PA
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving drives a commitment to ensuring customer satisfaction and loyalty. A collaborative team player adapts seamlessly to evolving needs while consistently prioritizing results through efficient and empathetic service. Recognized for reliability and a proactive approach in achieving customer and organizational objectives.
Overview
13
13
years of professional experience
Work History
Legal Clerk 1 Domestic Relations
First Judicial District Of Pennsylvania
Philadelphia, PA
12.2023 - Current
- Managed court documents, ensuring accuracy and compliance with legal standards.
- Assisted attorneys in preparing case files and conducting legal research.
- Coordinated scheduling of court hearings, optimizing calendar management for efficiency.
- Drafted legal correspondence and maintained organized filing systems for easy retrieval.
- Knowledge of computerized data entry and office practices
- Trained junior clerks on document management processes and court procedures.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining service quality and adherence to protocols.
- Trained new team members on customer service procedures and best practices for efficiency.
- Organized and maintained electronic filing systems for efficient information retrieval.
Direct Support Professional
Community Options Inc.
03.2016 - 03.2020
- Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities
- Developed and implemented behavioral management care plans
- Maintained accurate case management reports
- Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
- Supervised individuals with their Activities of Daily Life
- Administered daily medications
- Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.
Food Service Assistant
School District of Philadelphia
09.2013 - 01.2018
- Perform Dishwashing
- Takes and record food temperatures
- Maintain proper cooking / quick chill log sheets
- Takes and records food temperatures
- Assisted in other areas required
Education
High School Diploma -
Simon Gratz High School
Philadelphia, PA06-2011
Skills
- Medication Management
- Doctors Appointment
- Personal care assistant
- General housekeeping ability
- Medical Terminology
- Home Health Aide
- File organization
- Court filings
- Client support
- Legal research
- Oral communication
- Microsoft office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Legal Clerk 1 Domestic Relations
First Judicial District Of Pennsylvania
12.2023 - Current
Direct Support Professional
Community Options Inc.
03.2016 - 03.2020
Food Service Assistant
School District of Philadelphia
09.2013 - 01.2018
High School Diploma -
Simon Gratz High School