Summary
Overview
Work History
Education
Skills
Timeline
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Laquita Roberts

Moultrie,GA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

Drug Screener

Pink Penny Home Care
10.2023 - Current


  • Complied with all federal, state, and local regulations as well as company rules.
  • Maintained accurate reports and records on Subject and Subject.
  • Evaluated pre-employment assessments results to ensure proper alignment between candidate skills and position requirements.

Department Manager

Lowe's
02.2016 - 04.2020
  • Certified in operating powered equipment
  • Supervised, trained and monitored 11 associates
  • Managed and Certified in 6 departments
  • Certified to mix paint, use tile, carpet, blind, shade, wire shelving, and key cutting machines
  • Ability to set planograms
  • Inventory Team
  • Ability to utilize resources
  • Maintained a safe work environment
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality

Sales Specialist

Lowe's
04.2012 - 02.2016
  • Educated customers about product features and benefits to aid in selecting best options for each individual's needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Created and implemented sales strategies to successfully meet company targets.
  • Motivated and trained team members to meet and exceed sales goals through positive reinforcement.
  • # 1 in sales 3 out of 4 years
  • #1 credit application generator 3 out of 4 years
  • Certified in operating powered equipment
  • Certified in 6 departments
  • Certified to mix paint, use tile, carpet, blind, shade, wire shelving, and key cutting machines
  • Using dolly and power equipment pulled, loaded, and unloaded appliances, cabinets, paint, window treatments etc. for deliveries and point of sales purchases
  • Loaded and unloaded weekly delivery trucks and replenished stock on selling shelves.
  • Ability to set planogram
  • Inventory Team
  • Ability to utilize resources
  • Maintained a safe work environment

Team Leader

Lowe's
04.2007 - 03.2012
  • Certified in the Flooring and Paint Department
  • Certified to mix paint, use tile, carpet, blind, shade, wire shelving, and key cutting machines
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and accuracy
  • Loaded and unloaded weekly delivery trucks, customers vehicles and replenished stock on selling shelves.
  • Set bays by hand and using power equipment and pallet jack
  • Loaded and unloaded carpet, rugs, padding, tile, grout, mortar, laminate, hardwood, vinyl, concrete etc. on to shelves, racks, bays and customer vehicles
  • Ability to set planogram
  • Inventory Team
  • Ability to utilize resources
  • Maintained a safe work environment
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

CSA

Lowe's
12.2004 - 04.2007
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Using pallet jack and by hand stocked paint and window treatments for deliveries and point of sales purchases
  • Loaded and unloaded weekly delivery trucks and replenished stock on selling shelves.
  • Ability to set planograms
  • Inventory Team
  • Ability to utilize resources
  • Maintained a safe work environment

Education

Vocational - Health Occupations

Colquitt County High School
Moultrie, GA

N/A - General Studies

Strayer University
Online

Business Office Technology - Medical Office Executive

Moultrie Technical College
Moultrie, GA

Skills

  • Warehousing
  • Material handling
  • Safety procedures
  • Organizational skills
  • Management Training
  • Inventory Management
  • Order Management
  • Strong communication skills
  • Problem-solving
  • Adaptability
  • Policy and Procedure Adherence
  • Product and Service Sales

Timeline

Drug Screener

Pink Penny Home Care
10.2023 - Current

Department Manager

Lowe's
02.2016 - 04.2020

Sales Specialist

Lowe's
04.2012 - 02.2016

Team Leader

Lowe's
04.2007 - 03.2012

CSA

Lowe's
12.2004 - 04.2007

Vocational - Health Occupations

Colquitt County High School

N/A - General Studies

Strayer University

Business Office Technology - Medical Office Executive

Moultrie Technical College

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Laquita Roberts