LAQUITA SKINNER
Summary
Forward-thinking Operations Specialist bringing many years of expertise in for industry sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies.
Overview
8
8
years of professional experience
Work History
Supervisory Operations Specialist
HQDA-G-1
Edinburgh
01.2023 - 06.2024
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Created documentation related to operational procedures, such as SOPs.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Worked closely with human resources to support employee management and organizational planning.
Operations Specialist
HQDA G-1
Edinburgh
04.2022 - 01.2023
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Assisted with the development of project plans for new initiatives or process improvements.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Identified operational and performance issues and worked with managers to resolve concerns.
Supply Management Specialist
HQDA G-1
Edinburgh
04.2021 - 04.2022
- Developed, maintained, and monitored key performance indicators for measuring the effectiveness of supply management processes.
- Coordinated inventory, stocking, and ordering.
- Performed scheduled inventory counts and supply audits.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Conducted regular inventory audits to maintain accuracy.
- Identified and resolved inventory problems, including damaged or lost items.
Chief, RSOI
HQDQ G-1 / AECW
06.2020 - 04.2021
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Logistics Planner
HQDA G-1/ AECW
09.2019 - 06.2020
- Created detailed reports outlining shipment costs by carrier type or mode of transport used.
- Ensured compliance with applicable laws regarding hazardous material packaging requirements when necessary.
- Maintained accurate records of all incoming and outgoing shipments.
- Investigated root causes of any delays in the supply chain process.
- Analyzed supply chain data to identify trends in order fulfillment, shipping times, and customer service issues.
Quality Assurance Specialist
405th AFSBN
07.2017 - 09.2019
- Participated in supplier evaluation activities including audits, assessments, evaluations.
- Reviewed customer requirements and specifications to ensure products met standards.
- Analyzed data from inspection results for trends in order to recommend process improvements.
- Conducted regular internal audits to identify non-conforming issues.
- Identified areas of improvement within the existing Quality Management System.
- Performed root cause analysis of defects identified during testing cycles.
Quality Assurance Specialist
405th AFSBN
06.2016 - 07.2017
- Identified areas of improvement within the existing Quality Management System.
- Performed root cause analysis of defects identified during testing cycles.
- Developed and maintained quality assurance protocols, processes and procedures.
- Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Education
BBA - Business Administration
Bryant & Stratton College
NY04-2013
Associate of Applied Science - Information Technology
Bryant & Stratton College
Virginia Beach, VA04-2010
Skills
- Process improvement
- Data analysis
- Performance monitoring
- Documentation management
- Budget management
- Supply chain management
- Effective communication
- Problem solving
- Procurement training
- Planning and coordination
- Experience in leadership
- Quality assurance
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Supervisory Operations Specialist
HQDA-G-1
01.2023 - 06.2024
Operations Specialist
HQDA G-1
04.2022 - 01.2023
Supply Management Specialist
HQDA G-1
04.2021 - 04.2022
Chief, RSOI
HQDQ G-1 / AECW
06.2020 - 04.2021
Logistics Planner
HQDA G-1/ AECW
09.2019 - 06.2020
Quality Assurance Specialist
405th AFSBN
07.2017 - 09.2019
Quality Assurance Specialist
405th AFSBN
06.2016 - 07.2017
BBA - Business Administration
Bryant & Stratton College
Associate of Applied Science - Information Technology
Bryant & Stratton College
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