To obtain full-time employment utilizing my ability to multitask and follow through with excellence, and apply my diverse skill set in a fast-paced and exciting work environment.
Overview
27
27
years of professional experience
Work History
Assistant District Manager/Assistant Floor Manager
Fashion Froms
Austin, Tx
08.2021 - Current
Coordinated team schedules, optimizing staffing levels across retail locations to meet customer demand.
Assisted in developing training programs, enhancing sales techniques for new employees to improve customer interactions.
Conducted market research to identify trends, informing product selection strategies that align with customer preferences.
District Manager/Assistant District Manager/Assistant Floor Manager
Fashion Froms
Austin, Tx
08.2021 - Current
Oversaw daily operations across multiple fashion retail locations, ensuring consistent brand standards and customer satisfaction.
Implemented staff training programs to enhance customer service skills, resulting in improved customer interactions.
Developed and executed regional sales strategies, resulting in increased sales performance across stores.
ASSISTANT MANAGER 1
GOODWILL
05.2017 - Current
Establish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits
Directed sales floor activities, ensured excellence in customer service, and resolved store-level issues
Oversaw personnel management, including interviewing, hiring, training, mentoring, and evaluating staff
Applied strategies that improved shrink percentage for 2 years
Maintained price accuracy of goods and securing adequate stock levels
Work with corporate management selection, window displays and stocking, working directly with vendors
Key contact with suppliers/vendors, securing key business agreements
HOME HEALTH-AIDE
RESOURCES CARE CORPORATION
08.2011 - 09.2018
Assisted elderly and disabled clients with cooking, cleaning, and bathing to improve daily living conditions
Picked up client’s medications and groceries.
Coordinated client’s doctor’s appointments to ensure proper medication dosage and adherence
Handled clients medications
Conducted training sessions for new staff to ensure understanding of protocols.
Checked client’s pulse, temperature, and respiration rate
FOOD PREP
BILL MILLER BAR-B-Q
04.2003 - 06.2007
Operated in fast-paced environment to efficiently fulfill customer orders
Worked at a fast pace to meet customer needs
Coordinated food orders for timely delivery to customers
Operated cash register
Assisted with cleaning tasks, maintaining cleanliness and hygiene in dining area and restrooms
CASHIER/SALES ASSOCIATE
FOLEY’S
12.1999 - 05.2002
Greeted customers and assisted with inquiries to enhance shopping experience
Stocked merchandise on shelves
Operated cash register accurately to facilitate smooth transaction process
Assisted with cleaning store areas
Education
Medical Administrative Assistant -
Lyndon B. Johnson
Timeline
Assistant District Manager/Assistant Floor Manager
Fashion Froms
08.2021 - Current
District Manager/Assistant District Manager/Assistant Floor Manager
<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)
Quality Manager | Assistant Manager Nursing | District Communicable Disease Control Programme Coordinator | District Infection Prevention and Control Coordinator at Mpumalanga Department of HealthQuality Manager | Assistant Manager Nursing | District Communicable Disease Control Programme Coordinator | District Infection Prevention and Control Coordinator at Mpumalanga Department of Health