LaQuitta Walton
Lafayette,AL
Summary
Results-driven Quality Control Inspector with extensive experience in inspections, assessments, and comprehensive reporting on quality issues. Proven track record of significantly enhancing production by implementing effective quality control measures. Collaborative team player skilled in addressing negative trends and driving continuous improvements.
Compassionate Certified Nursing Assistant with expertise in bathing, grooming, and feeding elderly and disabled patients. Proficient in advanced medical terminology and procedures. Dedicated to ensuring lasting customer satisfaction through the delivery of high-quality service and unparalleled support. Well-versed in customer service best practices and proficient in exploring related options.
Overview
13
13
years of professional experience
Work History
Quality Control Inspector
Briggs & Stratton Corporation
02.2020 - 02.2023
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Customer Service Representative
Afni
09.2017 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
CNA
Lafayette Extended Care
03.2010 - 02.2016
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with healthcare teams to develop and implement individualized care plans for patients.
Education
High School Diploma -
Lafayette High School
Lafayette, AL05.2009
Skills
- Materials Testing
- Product Inspection
- Issue Escalation
- Data Entry
- Call Management
- Product Knowledge
- Live Chat Support
- Consultative Sales
Timeline
Quality Control Inspector
Briggs & Stratton Corporation
02.2020 - 02.2023
Customer Service Representative
Afni
09.2017 - 01.2020
CNA
Lafayette Extended Care
03.2010 - 02.2016
High School Diploma -
Lafayette High School