Summary
Overview
Work History
Skills
Additional Information
Timeline
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Lara Dokic

Yonkers,NY

Summary

Personable and attentive waitress with 3+ years of experience providing excellent customer service in busy restaurant environments. Quickly develop positive rapport with patrons and efficiently attend to their needs and requests. Known for upbeat attitude and ability to remain calm and focused in fast-paced settings. Well-versed in a full range of food and drink menu options. Handle multiple tables at once while carefully managing orders and accurately fulfilling each item. Seeking to utilize my customer service skills and exceed patron expectations in a waitress role at your restaurant.

Overview

4
4
years of professional experience

Work History

Waitress

Oceano Bistro
11.2022 - 07.2023
  • Greeted customers and presented menus to provide excellent customer service in a fast-paced restaurant
  • Took food and drink orders accurately, input into POS system and relayed to kitchen staff
  • Collaborated with kitchen staff to ensure orders were accurate and food was prepared properly
  • Developed positive relationships with customers to ensure satisfaction and encourage repeat business
  • Delivered checks to tables and processed payments in timely manner
  • Contributed to team effort by assisting with table set-up, cleaning and preparation duties
  • Assisted hosts and hostesses with seating arrangements and rotation
  • Built rapport with customers to generate repeat business and encourage referrals


Waitress

Crna Maca
06.2021 - 05.2022
  • Provided excellent customer service by greeting customers promptly, answering questions and offering menu recommendations
  • Memorized daily specials and explained them to customers accurately
  • Handled customer issues and concerns professionally and maintained positive experiences
  • Performed various side duties such as rolling silverware, stocking stations, polishing glassware
  • Remained calm when dealing with difficult customers or during busy shifts.

Waitress/Barback

Gros
10.2019 - 12.2020
  • Ensured prompt delivery of food and drinks to patrons throughout shift
  • Collaborated with bartenders and barbacks to serve alcoholic/non-alcoholic beverages
  • Maintained inventory of dishes, silverware, glasses to ensure adequate supplies
  • Assisted with restocking condiments, napkins and table setup items
  • Stocked bar stations with ice, glassware, garnishes and other essential items
  • Received inventory deliveries, rotated new stock and restocked bar as needed
  • Washed, cleaned and polished glassware according to sanitation standards
  • Prepared garnishes, juices and other drink ingredients for bartenders

Skills

  • 3 years experience as a waitress in a full-service restaurant
  • Customer service - Ability to provide exceptional service to patrons through timely greeting, anticipating needs, and ensuring satisfaction
  • Communication - Excellent verbal and listening skills to take orders, make recommendations, answer questions, and resolve any issues
  • Attention to detail - Careful attention to customers' orders, specifications, and timely delivery of each item
  • Time management - Ability to balance numerous tasks, take and deliver orders in a prompt fashion
  • Organization - Keeping track of multiple orders and tables while maintaining workflow
  • Memory - Remembering orders, ingredients, daily specials without relying heavily on notes
  • Teamwork - Working cooperatively with hosts, bartenders, chefs, and other staff
  • Multi-tasking - Handling several orders and requests at once in a fast-paced environment
  • Composure - Remaining calm and professional in hectic situations
  • Physical stamina - Ability to be on your feet for long periods and carry heavy trays
  • Problem-solving - Resolve any issues such as incorrect orders calmly and immediately

Additional Information

Besides waitress position I also have experience as a barback and hostess. I would also consider those two positions. Flexible and cross-trained skillset includes serving customers, managing table rotation, bartending assistance, phone reservations and seating arrangements.

Timeline

Waitress

Oceano Bistro
11.2022 - 07.2023

Waitress

Crna Maca
06.2021 - 05.2022

Waitress/Barback

Gros
10.2019 - 12.2020

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Lara Dokic