Lara Donahue
Biddeford,ME
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Old Vines Wine Bar
Kennebunk, Maine
05.2020 - 12.2022
- Executed timely and precise order taking
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Pilot House
Kennebunk, Maine
05.2022 - 10.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bartender
The Boathouse
Kennebunkport, Maine
05.2019 - 05.2020
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Bartender/Server
EJ Cabots
Beverly, MA
08.2016 - 03.2020
Education
Master of Science - Sports Communication
Temple University
Philadephia01-2005
Skills
- Guest Engagement
- Effective customer upselling
- Professional Appearance
- Strong Work Ethic
- POS operation
- Exceptional customer service
- Wine pairing knowledge
Timeline
Server
Pilot House
05.2022 - 10.2022
Server
Old Vines Wine Bar
05.2020 - 12.2022
Bartender
The Boathouse
05.2019 - 05.2020
Bartender/Server
EJ Cabots
08.2016 - 03.2020
Master of Science - Sports Communication
Temple University
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