Lara Drowne
Doral,USA
Summary
I am a results-driven retail professional with 6+ years of experience in customer service, sales, and visual merchandising. Skilled in inventory management, team leadership, and fostering customer relationships to exceed sales goals. Bilingual in Spanish and English with strong organizational and communication abilities.
Overview
9
9
years of professional experience
Work History
Studio Manager
Club Pilates
Doral, FL
05.2025 - 02.2026
- Operating front desk, writing up new agreements and creating/cancelling bookings.
- Quickly problem solve to resolve member/studio issues.
- In charge of handling payroll and commission.
- In charge of schedules and updating to employees availability.
- Handling inventory and making sure studio is in top shape for members.
- In charge of sales pitch and retaining new/existing members.
- Making connections and creating monthly events for exposure.
Sales and Service Lead
Alo Yoga
Miami, FL
02.2024 - 05.2024
- Lead team by setting sales goals, managing schedules, and ensuring smooth store operations.
- Address customer issues promptly to maintain satisfaction and loyalty.
- Conduct opening/closing tasks
- Ensure all employees are in designated areas and maintain a smooth flow between lunch break in order to enhance productivity and sales floor coverage.
Sales Associate
Alo Yoga
Miami, FL
06.2023 - 02.2024
- Increased revenue through cross-selling and loyalty program enrollment.
- Maintained store standards by replenishing inventory and processing online orders efficiently.
- Enhanced customer experience with visually appealing displays and responsive service.
Sales Associate/Cashier
Lock n load
Miami, FL
05.2022 - 01.2023
- Handled transactions and informed Clients about different packages.
- In charge of ordering inventory and maintaining everything well stocked.
- Closed and opened registered.
- Informed clients about firearms and safety.
- Retained memberships.
Lead Visual Designer
Gap Factory
Miami, FL
01.2021 - 05.2022
- Designed engaging displays and optimized store layout to improve customer navigation.
- Managed quarterly updates for window displays and in-store signage.
- Revamped mannequins to highlight new products and drive sales.
Lead Operations
Gap Factory
Miami, FL
06.2017 - 01.2021
- Directed daily operations and coordinated sales floor activities to achieve weekly targets.
- Trained and motivated team members to deliver exceptional customer service.
- Managed cash flow and conducted precise register counts.
Education
Associate's degree - Radiation therapy
Miami Dade College
Kendall, FL06-2027
High school diploma - undefined
American High School Academy
Sunset, FL02-2021
Skills
- Heavy lifting
- Management
- Languages: Spanish (Native), and English (fluent)Basic
- Time management
- Computer skills
- Hospitality
- POS
- Supervising experience
- Google Suite
- Phone etiquette
- Office experience
- Office management
- Microsoft Word
- Leadership
- Upscale casual
- Guest services
- Social selling
- Cash handling
- Computer literacy
- Microsoft Office
- Customer service
- Retail management
- Microsoft Excel
- Organizational skills
- Cash register
- Communication skills
- Microsoft Outlook
- Typing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Studio Manager
Club Pilates
05.2025 - 02.2026
Sales and Service Lead
Alo Yoga
02.2024 - 05.2024
Sales Associate
Alo Yoga
06.2023 - 02.2024
Sales Associate/Cashier
Lock n load
05.2022 - 01.2023
Lead Visual Designer
Gap Factory
01.2021 - 05.2022
Lead Operations
Gap Factory
06.2017 - 01.2021
High school diploma - undefined
American High School Academy
Associate's degree - Radiation therapy
Miami Dade College