Lara Elhajj
DEARBORN
Summary
Undergraduate psychology student with hands-on experience in customer service, daily operations, and front-facing responsibilities. Reliable, organized, and calm under pressure, with a strong work ethic, attention to detail, and a service-oriented mindset.
Overview
2
2
years of professional experience
Work History
Store Manager
Eureka Eatery
04.2025 - Current
- Provided consistent, high-quality customer service by greeting guests, answering questions, and resolving concerns professionally
- Managed daily operations including opening/closing duties, scheduling, and overseeing staff performance
- Handled cash register operations, balanced drawers, and monitored daily sales
- Organized invoices, tracked expenses, and assisted with payroll processes
- Participated in hiring and training staff, as well as addressing performance issues when needed
- Assisted with purchasing decisions to reduce waste and manage labor costs effectively
- Supported marketing and advertising efforts to improve customer engagement
- Maintained a clean, organized, and efficient work environment
- Contributed to improving customer satisfaction, helping the business reach a 4.4-star rating
- Used Toast POS daily to process transactions, manage orders, track sales, and close registers
Sales Manager
Hollister.Co
06.2024 - 07.2025
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Collaborated with team members to achieve daily sales goals through upselling and cross-selling techniques
Sales Stock Lead
Hollister.Co
09.2024 - 05.2025
- Managed stock levels to ensure product availability and optimize sales opportunities.
- Trained team members on effective stock management procedures and visual merchandising standards.
- Conducted regular inventory audits to maintain accuracy and minimize shrinkage.
- Collaborated with management to implement promotional displays, enhancing customer engagement.
- Identified slow-moving products and recommended markdowns to improve turnover rates.
- Supported team in achieving operational efficiency through organized backroom practices and effective communication.
- Enhanced customer satisfaction with timely, accurate inventory management and stock organization.
- Mentored junior staff members, fostering professional growth and enhancing overall team productivity.
Education
Bachelor of Arts - Psychology
University of Michigan, Dearborn
Dearborn, MI05-2028
High School Diploma -
Crestwood High School
Dearborn Heights06-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Hardworking
- Reliable and consistent
- Calm under pressure
- Highly responsible
- Organized and detail-oriented
Languages
Arabic
Professional Working
Timeline
Store Manager
Eureka Eatery
04.2025 - Current
Sales Stock Lead
Hollister.Co
09.2024 - 05.2025
Sales Manager
Hollister.Co
06.2024 - 07.2025
Bachelor of Arts - Psychology
University of Michigan, Dearborn
High School Diploma -
Crestwood High School