LARA FAHR

• Worked on the showroom floor and in a call center.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

• Managed customer inquiries, ensuring swift problem resolution
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.

• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
• Wrote product descriptions for individual products sold on the website.

• Trained new team members by relaying information on company procedures and safety requirements.
• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.
• I picked, packed, and shipped all items purchased online and through the buy online, pick up in store daily service.

• Handled shipment and processing.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges, and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Maintained a professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.